IT Support Specialist
- Posted: over a month ago
- $50,000 to $60,000 Yearly
- Benefits: 401k,
Digerati Partners is seeking an experienced, customer service focused I.T. Support Specialist to help leverage technology to make our clients as productive as possible. Part behind the scenes maintenance, part day-to-day helpdesk service, this person will provide support for multiple clients.
The ideal candidate for this position not only has an understanding of IT networks and infrastructure, but also has a strong focus on providing outstanding customer service and desktop support in a timely manner. As one of the key players who must work with every all of our clients, we’re looking for a positive person who can juggle and prioritize multiple requests with patience and a smile.
Handle end-user requests; troubleshoot issues with hardware, software, applications and network
Help provision and deprovision hardware, user accounts, software and cloud-based applications
Maintain inventory of equipment and vendors
Research, recommend, and deploy IT hardware and services
Documentation of systems for end users and other IT personnel
Deliver amazing customer service and continue to build the brand of ‘Best in class IT’
Troubleshoot issues effectively – know when to use your resources and when to escalate
6+ plus years of experience providing face-to-face support to users in a heterogeneous network
Experience in Adobe Creative Suite, Google Apps, Office 365
Experience supporting Windows Server, AD, DNS, and networking.
Experience in both Mac and Windows systems
Setup and support of mobile devices including iPhone and Android
Strong technical skills and ability to troubleshoot problems with attention to detail and accuracy
Outstanding interpersonal skills, including strong verbal and written communication skills – you work well with people and can put a frustrated user at ease
Prioritize tasks and work independently, while closely collaborating with management and clients on broader IT projects.
Basic knowledge of setting up and troubleshooting A/V systems
Curiosity and habit of learning and educating others on new technologies
Ability to think ahead and present pros/cons of various solutions
Personable and presentable demeanor
Digerati Partners, LLC
1845 N Farwell AveMilwaukee, WI
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