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Bilingual Customer Service Representative

Diamond Mattress Compton ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

What we are looking for:

A Customer Care Agent at Diamond Mattress is part of an energetic team where you will be providing assistance and solutions to customers and our internal team on a daily basis. If you enjoy interacting with people, providing excellent customer service, and looking for a rewarding career that will allow your positive attitude and multi-tasking skills to shine then Diamond Mattress is the right place for you.

 

We are seeking a full time, experienced customer care agent to join our Customer Care Team where they will utilize their range of experiences. This position is within a fast-paced environment of a growing company, and teamwork and strong relationships are important. This individual must be well organized, able to manage multiple projects and priorities, while communicating clearly and effectively.

 

QUALIFICATIONS

  • Computer Skills: Excel, Word, Outlook, Various Order Processing Platforms
  • Multi-Tasking with Excellent Follow Through
  • Independent Self-Learner
  • Critical Thinker and Creative Problem-Solving Skills
  • Organized with Strong Follow Up Abilities
  • Listens Well & Effectively Resolves Conflict
  • Enjoys interacting with people in all different areas, including customers and other team members
  • Communicates clearly and effectively
  • Positive Attitude
  • High School Diploma or GED

What will set you apart from the group…

· Our customer base is always growing so please let us know if you are a multilingual speaker fluent in any of the following: Spanish, French, German or Portuguese

· Previous Customer Care experience in a manufacturing environment is a plus

DUTIES AND RESPONSIBILITIES

  • Must provide excellent customer service to create memorable experiences
  • Handle Warranty complaints and processing. This includes working directly with end consumers and helping them to solve their potential problem
  • Ability to work in a fast paced, goal-oriented environment while ensuring compliance with department policies and procedures
  • Keen attention to detail including outstanding grammatical skills, writing skills and record keeping
  • Customer focus and ability to interact with clients and end consumers
  • Ability to multi-task, this includes ability to understand multiple products and product lines and multiple levels of features and benefits
  • Adapt quickly to changing priorities and customer needs
  • Basic business math proficiency. (Candidate will be tested.)
  • Superior interpersonal skills and capability to work successfully in a collaborative environment
  • Team player that is warm and friendly
  • Work directly with customers to solve all of their needs in a timely and efficient manner.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Process sales orders and follows up with necessary acknowledgements
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs and maximizing the sale
  • Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
  • Answers phones efficiently and follow up in a timely manner.
  • Prepare various reports for management and the office team.
  • Help with other departments as needed.

Benefits:

  • Hourly Pay + Bonus
  • Health & Dental Insurance
  • Life Insurance
  • 401K with Employer Matching
  • Vacation & Sick Pay
  • 10 Paid Holidays throughout the year (including your birthday)
  • A great family-oriented team to work with

NOTE: All candidates will be required to take a Drug Test and Physical Exam. They must pass both to be eligible for employment at Diamond Mattress.

 

 

Company Description
Diamond Mattress is a family owned, vertically integrated mattress manufacturer in Rancho Dominguez, California. An established leader in the industry with over 70 years’ in business, the company is experiencing rapid growth and expansion. A fun, engaging and entrepreneurial spirit has fueled and supported our success. We are looking for new members to build out our world-class team.

Diamond Mattress

Why Work Here?

Large company with family feel, competitive pay & increases, fun atmosphere, great benefits, competitive pay & engaging team!

Diamond Mattress is a family owned, vertically integrated mattress manufacturer in Rancho Dominguez, California. An established leader in the industry with over 70 years’ in business, the company is experiencing rapid growth and expansion. A fun, engaging and entrepreneurial spirit has fueled and supported our success. We are looking for new members to build out our world-class team.

Address

3112 E Las Hermanas St
Compton, CA
USA

Website