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IT Help Desk - Jr. System Administrator

Diamond Game
Los Angeles, CA
  • Expired: May 24, 2021. Applications are no longer accepted.

IT Help Desk - Junior System AdministratorDIAMOND GAME ENTERPRISES, Chatsworth, CADiamond Game designs, produces, and services games, gaming systems, and tickets for various North American Lotteries and alternative gaming markets. Established in 1994, Diamond Game is proud to be a subsidiary of Pollard Banknote Limited.Our mission is to provide innovative solutions to lotteries seeking retailer growth and to give players thrilling gaming experiences, always put customers first by providing consistent service and unique products that outperform competitors and foster a work environment for employees that encourages teamwork, imagination and continuous improvement. We are proud that our influence positively impacts many Veteran and charity communities across North America.

Our Core Values are: Be a Team Player; Have a Game Plan; Be Reliable; Be a Game Changer; Play Fair; Be a Pro; and Have Fun!In addition, our awesome environment with an emphasis on employee wellness and taking... care of our People, we offer competitive healthcare coverage, 401k Retirement, Profit Sharing, and more!Position SummaryThe IT Help Desk Junior System Administrator is responsible for daily Help Desk, Junior System Administrator, and Junior Business Analyst support tasks for Diamond Game end-users. Typical daily tasks are supporting the setup, configuration and deployment of windows-based laptops and desktops.

Installing and troubleshooting a variety of desktop applications, most notably Microsoft Office suite of applications. In addition to desktop and laptop support, mobile device setup and management is also a big part of daily support activities. Training and mentoring of assigned System Administrator and Business Analyst duties shall be provided.Essential Duties and Responsibilities Provide Tier 1 support for desktops, laptops and software applications.

Work closely with System Administrators and other IT Team staff in the resolution of end-user application issues. Document support activities in Autotask help desk tracking system. Provide maintenance of mobile phone and broadband devices and plans to include but not limited to inventory management, vendor communications and billing reconciliation.

May require on-call support or work outside of normal business hours. Assist with projects and miscellaneous tasks as assigned by management. Junior System Administrator and Junior Business Analyst assigned tasks.

Perform other tasks as necessary and requested by management.Education Requirements Bachelor's degree or equivalent (A+, Networking, and Microsoft MCP certification) required At least 1+ years' experience in a help desk support role or a new college graduate with an IT related degree Office 365 experience, Exchange Active Directory experience required Junior System Administrator experience (including VMware) preferred Business Analyst experience (including SharePoint, Navision ERP) preferred Solid knowledge of imaging/troubleshooting Dell/HP laptops a plusKnowledge and Abilities Requirements Strong written and verbal communication skills Strong documentation skills Strong analytical, problem-solving, and remote/virtual troubleshooting skills Strong organizational, and multi-tasking skills Ability to effectively manage an unpredictable workload and meet established deadlinesWe thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.To ALL Recruitment Agencies: We do not accept uns

Diamond Game


Los Angeles, CA



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