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Work at Home - Customer Service Representative

Dialog Direct a Qualfon Company Grand Rapids ,MI
  • Posted: over a month ago
  • $12 Hourly
  • Full-Time
  • Benefits: medical, vision, 401k, dental, life_insurance
Job Description

Dialog Direct, a Qualfon company, is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will have virtual training from their home, this position is 100% remote. We are currently only accepting candidates who live in Michigan.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full-time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

  • Answer incoming calls and assist customers
  • Research information in databases to resolve customer issues
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast-paced environment
  • Handle multiple responsibilities at one time

Work at Home Requirements

  • Windows PC Required, MAC is not allowed
  • Windows 10
  • 4GB of RAM on your PC
  • High speed wired Ethernet connection; WiFi is not allowed
  • An upload speed of 1.8 Mbps; Download speed of 16 Mbps
  • 2 monitors or 1 monitor that is at least 32"
  • Webcam required
  • A quiet work-at-home environment free of interruption and distraction

What skills you will need

  • GED or High School Diploma required; some college preferred
  • Prior work-at-home experience desired
  • Comfortable working self-managed
  • Minimum one-year previous customer service/sales experience required
  • Typing speed of 25 WPM with 90% accuracy required
  • Must reside in Michigan
  • Ability to multi-task efficiently
  • Computer knowledge in Windows-based application required
  • Strong ability to communicate articulately and succinctly both verbally and in writing
  • Manages emotions and maintains positive energy
  • Passion for meeting or exceeding performance goals
Company Description
Our Mission:
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Dialog Direct a Qualfon Company

Why Work Here?

Fun at work? YES! It's a real thing!

Our Mission: Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work!

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