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Customer Service Representative

Dialog Direct a Qualfon Company Pontiac ,MI
  • Posted: 22 days ago
  • $10 to $13 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Our Mission & Values

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing:

  • Answering inbound phone calls regarding a customer's account
  • Making outbound calls to follow up on customers when necessary
  • Maintaining composure in escalated situations
  • Building customer relationships, earning their loyalty and trust.
  • Operating accurately and efficiently in a fast-paced environment
  • Handling multiple responsibilities at one time
  • Smiling as you speak with our customers, our customers can hear the smile

What skills you will need:

  • 1 year of call center or customer service experience
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible and reliable with the working schedule; may be expected to work weekends, holidays and events
  • Computer proficiency with applications
  • Confidence in your self motivation techniques
  • Caring and active listening skills
  • Sensitive and articulate written and verbal communication skills
  • Eighteen (18) years of age or older on or before hire date
  • Minimum education of a High School diploma or GED
  • Professional appearance and conduct
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Company Description
Our Mission:
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Dialog Direct a Qualfon Company

Why Work Here?

Fun at work? YES! It's a real thing!

Our Mission: Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program Medical, dental benefits, vision and life & accident insurance for full-time employees Competitive wages Opportunities to earn additional income through incentives Paid time off We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Address

300 E Big Beaver Rd Ste 400
Pontiac, MI
USA

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