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Customer Service Representative - Work at Home

Dialog Direct a Qualfon Company Knoxville, TN
  • Posted: over a month ago
  • $9 Hourly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision, 401k
Job Description

Dialog Direct is actively hiring customer service professionals to work from home fielding inbound calls from our customers. Our Customer Service Representatives will be provided with virtual training from their home. Once training is complete, set schedules will be provided so Representatives have the ability to consistently plan their lives.

Our Mission:

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.

  • Further your education and earn a college degree through our Qualfon University scholarship program
  • FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
  • Medical, dental benefits, vision and life & accident insurance for full time employees
  • Competitive wages
  • Opportunities to earn additional income through incentives
  • Paid time off
  • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
  • Dialog Direct is dedicated to ensuring all team members have Fun@Work!

What you will be doing

  • Answer incoming calls and assist customers as needed
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast paced environment
  • Handle multiple responsibilities at one time

System Requirements

This opportunity requires that you have the following equipment in order to perform the job:

  • Windows PC Required, MAC is not allowed
  • Windows 10
  • 4GB of RAM on your PC
  • High speed wired Ethernet connection, WiFi is not allowed
  • 2 monitors or 1 monitor that is at least 32"
  • USB noise cancelling headset

What skills you will need

  • High School Diploma or GED is required; some college preferred
  • Typing speed of 30 WPM with 90% accuracy required
  • Must reside in one of the following states, Florida, Idaho, Iowa, Kentucky, Michigan, Montana, North Carolina, Ohio, Oklahoma, Pennsylvania, Louisiana, Texas, Utah, or Wisconsin
  • Private work at home environment free from interruption and distraction
  • Minimum one year previous call center or work at home experience required
  • Ability to attend virtual classroom training program
  • Computer knowledge in Windows based application required
  • Professional appearance, dependability and flexibility required
  • Excellent communication, listening and interpersonal skills required
  • Ability to speak English clearly and audibly using correct grammar required
Company Description
Our Mission:
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!

Dialog Direct a Qualfon Company

Why Work Here?

Fun at work? YES! It's a real thing!

Our Mission: Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. Further your education and earn a college degree through our Qualfon University scholarship program FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values Dialog Direct is dedicated to ensuring all team members have Fun@Work!

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