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Client Service Representative

Diagnostic Laboratory Science Inc Torrance ,CA
  • Posted: 12 days ago
  • $15 to $17 Hourly
  • Full-Time
Job Description

 

General Description:

As a Client Service Representative, you will be responsible for effectively and efficiently responding to a high volume of inbound calls from patients and clients with various questions or concerns. A Client Service Representative will be a multi-task-oriented individual who is able to work in a progressive, fast-paced environment, with a primary focus on delivering the highest quality of customer service and patient care.

A Client Service Representative at will:

Essential Job Functions:

  • Answer telephone promptly and in a polite and professional manner. Obtain patient information and verifies information.
  • Handle a high volume of inbound calls in a timely manner, while adhering to HIPPA and other compliance regulations.
  • Provide clients and patients with information regarding laboratory specimen requirements, turnaround times, and test results.
  • Direct clients and patients to the appropriate department or staff to resolve additional questions and/or issues.
  • Ensure patient information is processed efficiently, accurately, and thoroughly.
  • Provide a high level of customer service to patients by consistently meeting and/or exceeding job expectations including but not limited to quality, productivity, and attendance.
  • Inform patients and clients by explaining procedures, answering questions, and providing information.
  • Follow communication “scripts” when handling different topics.
  • Determine specimen statuses, provide clients with routine and critical lab results, and add on additional tests to requisitions already in review.
  • Document all patient interactions in a concise, accurate, and timely manner.
  • Obtain information regarding specimen pickup and report to Courier Dispatcher.
  • Perform clerical duties, such as completing reporting lists and obtaining additional information from clients and patients, as necessary.
  • Participate in and support all Quality Assurance and Quality Improvement endeavors for the laboratory, as necessary.
  • In addition to typical work schedule, may be scheduled to work weekends, work split shifts, overtime, holidays, and attend mandatory company meetings, as necessary.
  • Be required to perform other job duties, as necessary.

Knowledge, Skills, and Abilities:

  • Have a knowledge of medical terminology through medical/clinical laboratory or call center experience.
  • Possess the ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to solving problems.
  • Have the ability to work with computer systems, telephones, copiers, and fax machines.
  • Have the ability to work in a call center environment which adheres to call standards.
  • Have the ability to budget time and complete tasks/work assignments by predetermined deadline.
  • Be proficient at data entry and be detail-oriented.
  • Understand administrative and clerical procedures and systems such as word processing software and electronic files and records.
  • Be able to demonstrate a high degree of autonomy and possess exceptional time management skills.
  • Demonstrate the ability to prioritize tasks and engage in multi-tasking.
  • Be skilled with oral and written comprehension.
  • Have the ability to communicate effectively via spoken, written, and electronic means.

Required Education and Experience:

  • Have a completed a high school diploma or equivalent.
  • Have experience in a high volume, fast-paced work environment.
  • Have two (2) to five (5) years’ experience in customer service or call center.

Preferred Education and Experience:

  • Have a completed Associate degree or Bachelors’ degree from an accredited college or university.
  • Have two (2) years’ experience in Customer Service or medical field.
  • Have a medical background or knowledge of medical terminology.
  • Possess Bilingual/Multilingual language speaking skills.

Physical Demands:

  • Have the ability to require lifting and carrying objects up to 25 pounds.
  • Be able to reach, stoop/bend, kneel/crouch, push/pull, and walk.
  • Engage in moderate to frequent computer work.
  • Engage in moderate to frequent use of telephone and fax.
  • Have the ability to see, hear, talk, and respond adequately.
  • Engage in moderate to frequent computer work.
  • Engage in moderate to frequent use of telephone and fax.
  • Have the ability to see, hear, talk, and respond adequately.

 

Company Description
DLS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Diagnostic Laboratory Science Inc

DLS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Address

2720 Monterey St. Torrance
Torrance, CA
USA

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