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Senior Customer Care Coordinator

Diabetes Store Inc. Memphis, TN
  • Posted: 25 days ago
  • Other

The Diabetes Store is currentlyhiring a Senior Customer Care Coordinator to be responsible for the first line of oversight for the Customer Care Coordinator team.

Duties and Responsibilities
  • Provide oversight and on the job training to Customer Care Coordinator team
  • Assist with customer escalations and complaint handling and tracking
  • Monitor and report CCC key performance indicators, excluding those which are payroll related
  • Lead coaching and other employee development, including observing (but not administering) corrective action
  • Participate in hiring process to include interviewing and providing feedback to hiring manager
  • Perform CCC duties as needed and/or directed
  • This position is measured by:
    • Quality
    • Availability
    • Volume
    • Communication Skills
    • Comprehension and retention of information
  • Perform other duties as assigned

Knowledge and Skills
  • High school diploma
  • 2+ year of experience in Customer Service, DME or health insurance/benefits experience strongly preferred
  • Effective interpersonal, time management, and organization skills
  • Strong communication skills in speaking and writing
  • Organizational skills sufficient to maintain consistently accurate records
  • Ability to recognize and direct information to the appropriate health care provider
  • Computer skills that include word processing and efficient use of the internet and email
  • Insurance reimbursement knowledge and health insurance billing experience

The Diabetes Storeis an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities are encouraged to apply.



Job Posted by ApplicantPro

Diabetes Store Inc.

Address

Memphis, TN
USA

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