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Customer Service Representative (CSR)

DiBiase Heating & Cooling Company Downingtown, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

DiBiase Heating and Cooling CompanyofDowningtown, PAis looking to hire afull-time Customer Service Representative (CSR)with a can-do attitude. Are you an experienced and outgoing customer service professional who is looking for acareer and not just a job? Are you ready to have yourweekends and evenings free? Would you like to work for anestablished but growing local companyin anessential industry? If so, please read on!

This Customer Service Representative position starts with acompetitive wageof$14.00-$16.00and a work schedule of7:30 am - 4:00 pm, Monday through Friday, with a 30 minute lunch. You would also be eligible forfantastic benefits, including100% company paid medical, dental, life, short term and long term disability, flexible spending account options, health savings account options, discount programs, up to 15 days Paid Time Off and Paid Holidays, a 401(k) retirement plan with 100% match up to 3%, spiff programs, company events, and more!We also offervirtual training programs, career growth programs, and paid company meetingsto aid in your success. If this sounds like the right opportunity for you, apply today!


Since 2008, DiBiase Heating and Cooling Company, has strived to create the ultimate customer service experience by providing the fastest HVAC service in the area. By hiring people who share our core company values ofintegrity, honesty, and quality, we are able to accomplish this goal. Our team is home to some of the most qualified technicians in the industry who provide solutions for homeowners and their families to create a safe and comfortable home while ensuring system durability and maximizing energy savings. In order to hire and retain such quality and skilled employees, we providetop-notch benefits, great pay, and an awesome culture and team to work with!


As a Customer Service Representative, you are the voice of our company! You provide superb service to our clients and help keep our office running smoothly. Your positive, friendly disposition comes through in all your interactions by phone, email, or text--and is one of the reasons that our clients enjoy doing business with us.

Your primary responsibilities are to answer phones, schedule appointments, and resolve issues for customers. You are never bored, as there are always a variety of office tasks that you can help with. With pride, you keep the office clean and organized. You love that you get to interact with people every day and enjoy keeping busy with training on customer service skills and software!


  • Positive personality
  • Computer skills using MS Office Suite
  • Typing speed of at least 50 WPM
  • High school diploma or general education degree (GED)
  • 2 years related experience and/or training in client service, dispatching or equivalent combination of education and experience

Knowledge of the HVAC industry is a plus, but not required!Do you have excellent communication and interpersonal skills? Can you solve issues for all kinds of clients with professionalism and patience? Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this CSR position!


We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this office job in an essential industry, complete our initial3-minute, mobile-friendly application.We look forward to meeting you!

Location: 19335

DiBiase Heating & Cooling Company


Downingtown, PA
19335 USA