Regional Services Manager
Dexterity Inc Greenwich, CT
- Posted: 17 days ago
- Benefits: medical, vision, 401k, dental, life insurance
About the Role:
The Impact You'll Make in this Role:
This position is responsible for directly leading the tactical operations for a multi-state territory and driving excellence in customer service. While ensuring execution of departmental and company objectives, the position is responsible for collaborating across multiple functions at Dexterity and maintaining customer relationships. Responsibilities also include the leadership and development of direct team members, resource assessments and recommendations.
Responsibilities (including but not limited to):
As a Regional Service Manager, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Leading and developing team members in daily operations of Dexterity’s fleet of robots in support of commercial activities within assigned territory, providing direction and supports development of field service team members and provides a solid knowledge foundation and instills passion for the customer and robotics within the team. Improve productivity through benchmarks, training, evaluations, support, KPI's and completion of reporting as required.
Engages in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization's success, organizes and structures service center operations by staffing, training, developing, evaluating and rewarding service center personnel to ensure high levels of productivity and customer service with minimum employee turnover.
Partners with district sales leaders & corporate support teams to meet customer needs; Proactively manages customer relationships, providing customer focused solutions with customer centric answers, ensuring consistent and reliable field service performance in line with customer expectations across assigned territory. Empowers teams to provide solutions that drive customer satisfaction and improvement in the customer experience.
Establishes and executes district level communication strategy to ensure team members are aware and informed of key information topics about the company, department, location as well as updates to policies and procedures.
Responsibility for and maintains control and management of Dexterity deployed robots, repair inventory, and deployment inventory to ensure availability and reliability of products. Proactively works with engineering, operations and supply chain teams to ensure product availability, spare part and tool inventory across region to support daily customer operations.
Manages service center fleet vehicle programs to ensure appropriate utilization of vehicles, sound vehicle safety practices, and general maintenance protocols are executed and ensures a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedures and external regulatory requirements. Maintains knowledge of local, state and national regulatory requirements and ensures operational compliance to those standards.
Maintains ownership of territory financial results. Monitors profit and loss statements of service center operations through review and analysis of operations and related accounting data. Proactively institutes management initiatives to ensure productivity and cost controls. Approves expenses as required.
Experience, Knowledge, Skills and Abilities:
To set you up for success in this role from day one, Dexterity requires the following qualifications:
Bachelor's degree or higher (completed and verified prior to start) from an accredited institution
Four (4) years of service, distribution, or operations experience in a private, public, government or military environment
One (1) year multiple location (multi-unit) management experience in a private, public, government or military environment
Current and Valid Drivers license due to this position requires driving a company vehicle
Experience and proficiency in the following areas: electronics, mechanical systems, industrial automation, robotics. Linux literacy is a huge plus.
Must have working knowledge of the following: proper use of hand/power tools and electrical troubleshooting/diagnostic equipment, shop math, fasteners, measurements, and parts nomenclature.
Able to manage overtime on a rotating on-call schedule to support plant operations as needed including nights, weekends, and holidays. May be required to overtime hours during planned and unplanned maintenance
Work Environment & Physical Requirements:
Stand or walk for the majority of a workday.
Ability to give and receive detailed information through verbal communication in person or using the telephone; exchange ideas and convey detailed information accurately to co-workers, supervisors, vendors and others inside and outside the company.
Apply physical mobility (reaching, bending, climbing, crawling, kneeling, arm and leg extension) to perform all assembly production activities.
Possess extensive arm and hand mobility, dexterity and strength to lift, hold, reach, carry, push and pull parts. Also able to move parts, tools, equipment and materials in and out of vehicles.
Lift 40 pounds regularly; occasionally lift up to 75 pounds with assistance.
See and judge distances and space relationships to successfully complete detailed activities to fine tolerances, including reading written plans and other documents.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Dexterity is one of the fastest growing and best funded startups in the robot manipulation space. Come join our team of robot-obsessed engineers and help make intelligent robots a reality.
At Dexterity we’re building robotic automation systems to perform complex semi-structured pick-place-pack tasks in warehouses. Our end-to-end automation systems use intelligent software to enable human-like dexterity in commodity robot arms. Such intelligent robots will deeply impact the logistics industry and help realize a step change in logistics automation and supply chain productivity. Dexterity is one of the fastest growing and best funded startups in the robot manipulation space. Come join our team of robot-obsessed engineers and help make intelligent robots a reality.