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Customer Success Technician

Dexterity Inc Greenwich, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

$18-22 / hr Customer Success Technician position, training available!

Do you have experience as a mechanic, HVAC installer, or assembler? Are you looking for something more exciting? Do you believe that Robotics is the future? Then keep reading!

This is an excellent opportunity for getting a start to your career in Robotics, the future of the logistics and warehousing industry. Dexterity is looking for enthusiastic individuals who are willing to learn, have high attention to detail, and are quick on their feet. This is a perfect opportunity for those that want to learn technical skills, or even already have experience in HVAC, auto repair, mechanical assembly, or industrial maintenance.

 

What we do

At Dexterity we're building robots that work in warehouses. Our intelligent software enables robot arms to work with human-like dexterity. These robots will transform the logistics industry and supply chains of our customers.

 

Why we need you

We are obsessed with supporting our Customers, and we are looking for other individuals who are eager to solve the problem, or figure out how. You are an agile thinker who draws on past experience, and you will often be navigating challenging issues as they arise in the field.

 

The big task:

If production is interrupted, you will be our first responder and eyes on the ground. Our remote support team will be there to train and assist you to get our customer's operation running at peak capacity.

 

The daily tasks:

-Diagnose and resolve issues with support from remote engineering team; this includes mechanical, electronic, and software systems.

-Provide basic training on Dexterity products to ensure customers can successfully operate our robots

-Assist remote engineers in deploying and verifying fixes by being our "hands and eyes on the ground"

-Relay customer requests for improvements

-Take part in a 24/7 on-call rotation to address mission-critical incidents as they arise

-Assist regional maintenance manager in tracking inventory and system health

-Travel to Dexterity customer sites as needed

 

Desired skills:

-Attention to detail

-Ability to follow verbal and written instructions

-Comfort staying focused in a fast moving, industrial environment

-Ability to work independently and make decisions under minimal supervision

-Experience as a mechanic, installer, or assembler

 

Physical requirements:

 

  • Stand or walk for the majority of a workday.

  • Ability to give and receive detailed information through verbal communication in person or using the telephone; exchange ideas and convey detailed information accurately to co-workers, supervisors, vendors and others inside and outside the company.

  • Apply physical mobility (reaching, bending, climbing, crawling, kneeling, arm and leg extension) to perform all assembly production activities.

  • Possess extensive arm and hand mobility, dexterity and strength to lift, hold, reach, carry, push and pull parts. Also able to move parts, tools, equipment and materials in and out of vehicles.

  • Lift 40 pounds regularly; occasionally lift up to 75 pounds with assistance.

  • See and judge distances and space relationships to successfully complete detailed activities to fine tolerances, including reading written plans and other documents.

Disclaimer: position will require frequent travel in the Northeast region.

Please apply with your resume and best number for a phone screen

Company Description
At Dexterity we’re building robotic automation systems to perform complex semi-structured pick-place-pack tasks in warehouses. Our end-to-end automation systems use intelligent software to enable human-like dexterity in commodity robot arms. Such intelligent robots will deeply impact the logistics industry and help realize a step change in logistics automation and supply chain productivity.

Dexterity is one of the fastest growing and best funded startups in the robot manipulation space. Come join our team of robot-obsessed engineers and help make intelligent robots a reality.

Dexterity Inc

At Dexterity we’re building robotic automation systems to perform complex semi-structured pick-place-pack tasks in warehouses. Our end-to-end automation systems use intelligent software to enable human-like dexterity in commodity robot arms. Such intelligent robots will deeply impact the logistics industry and help realize a step change in logistics automation and supply chain productivity. Dexterity is one of the fastest growing and best funded startups in the robot manipulation space. Come join our team of robot-obsessed engineers and help make intelligent robots a reality.

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Greenwich, CT
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