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Senior Program Analyst

Dextera Corporation
Indianapolis, IN
  • Posted: over a month ago
  • Full-Time
Job Description

Position Summary

The Sr. Program Analyst – supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system. The ideal candidate will have experience in web-based financial payment and webTA timekeeping systems and have a customer service mindset. Experience on a payroll team is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information.

Essential Functions

  • Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion
  • Submit DHS transfer forms to USDA
  • Approve ICAM requests and update employee profiles
  • Remove access for separated employees
  • Report system issues to DHS
  • Troubleshoot validation errors for the field
  • Provide Job Aid links for new timekeepers/supervisors
  • Update Payroll Helpdesk with any WebTA changes or new findings
  • Troubleshoot access issues and coordinate with ICAM team when necessary
  • Act as SME by providing guidance and assistance to the primary customer support team as needed to address lower-level timekeeping issues and inquiries, and directly reviewing and responding to higher level timekeeping issues and inquiries
  • Perform specialized analysis and review of timekeeping reports as requested
  • Proactively identify and initiate resolution of issues
  • Conduct beta testing for new systems, databases, software, and/or processes
  • Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines
  • Coordinate effectively with peers and management on a regular basis
  • Other duties as assigned

Job Specifications/ Qualifications

  • Bachelor’s degree in Business, Finance, Accounting or related field of study with a minimum of 5 years of work experience performing similar work.
  • Must have a minimum of one (1) year of experience and proficient in developing and maintaining Access databases.
  • Must have a minimum of one (1) year of experience and proficient in developing preparing Excel spreadsheets at an advanced level.
  • Be proficient in communicating analysis and recommendations orally and in writing to management and other non-technical individuals.
  • Proficient using Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint.


  • Advanced knowledge of and/or experience with accounting principles and practices
  • Ability to interpret and apply federal payroll regulations
  • Ability to multi-task effectively
  • Ability to perform complex problem resolution
  • Ability to provide excellent customer support

Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply.

Dextera Corporation


Indianapolis, IN
46278 USA



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