Senior Program Analyst

Position Summary

The Sr. Program Analyst – supports the CBP Payroll Branch by assisting with higher-level functions, specialized processing, training staff, and performing as the subject matter expert on CBP’s timekeeping system. The ideal candidate will have experience in web-based financial payment and webTA timekeeping systems and have a customer service mindset. Experience on a payroll team is desirable. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information.

Essential Functions

• Analysis and review of specialized processing task(s) including but not limited to assisting in developing and updating timekeeping systems and related policies, and procedures; full ownership of assigned processing and responsibility for completion; delegating tasks as needed to ensure completion
• Submit DHS transfer forms to USDA
• Approve ICAM requests and update employee profiles
• Remove access for separated employees
• Report system issues to DHS
• Troubleshoot validation errors for the field
• Provide Job Aid links for new timekeepers/supervisors
• Update Payroll Helpdesk with any WebTA changes or new findings
• Troubleshoot access issues and coordinate with ICAM team when necessary
• Act as SME by providing guidance and assistance to the primary customer support team as needed to address lower-level timekeeping issues and inquiries, and directly reviewing and responding to higher level timekeeping issues and inquiries
• Perform specialized analysis and review of timekeeping reports as requested
• Proactively identify and initiate resolution of issues
• Conduct beta testing for new systems, databases, software, and/or processes
• Maintain knowledge database, SOPs, training materials, and related procedural manuals/guidelines
• Coordinate effectively with peers and management on a regular basis
• Other duties as assigned

Job Specifications/ Qualifications

• Bachelor’s degree in Business, Finance, Accounting or related field of study with a minimum of 5 years of work experience performing similar work.
• Must have a minimum of one (1) year of experience and proficient in developing and maintaining Access databases.
• Must have a minimum of one (1) year of experience and proficient in developing preparing Excel spreadsheets at an advanced level.
• Be proficient in communicating analysis and recommendations orally and in writing to management and other non-technical individuals.
• Proficient using Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint.

Skills:

• Advanced knowledge of and/or experience with accounting principles and practices
• Ability to interpret and apply federal payroll regulations
• Ability to multi-task effectively
• Ability to perform complex problem resolution
• Ability to provide excellent customer support

Dextera Corporation is an Equal Opportunity/Affirmative Action Employer - M/F/V/D are encouraged to apply.