Customer Service Representative

Customer Service Representative

Job Summary:

Growing Newton-based Devaney Energy is seeking a positive, customer-centric Customer Service Representative. The successful candidate must have excellent customer service, communication, listening, problem-solving, time-management skills, and be a team player. We are a family-owned and operated energy company with over 85 years of delivering the highest level of service to our heating oil, propane, and equipment service customers. Company offers competitive pay, overtime opportunity, full benefits, 401K plan with generous match, and growth opportunities.

Responsibilities and Requirements:

●     Answer incoming customer calls regarding billing & service questions along with general customer concerns or questions

●     Perform customer service duties while maintaining a high level of professionalism and providing superior levels of customer care

●     Update customer information in our database during each call

●     Assist sales and marketing with various projects

Skills & Personal Attributes:

●     Must be 18 years of age or older with High School diploma/GED (required)

●     Fuel oil, propane, energy or heating/cooling industry is a plus

●     2-5 years’ experience in a similar role

●     Possess a positive, can-do attitude. Must be a team player

●     Self-motivated, organized, and detail oriented

●     Ability to remain professional and courteous with customers at all times

●     Excellent verbal and written communication skills

●     Good computer skills