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Customer Service Representative

Designmaster Furniture Hickory ,NC
  • Posted: 17 days ago
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Order entry & processing
  • Work directly with customers/dealers either by telephone or email
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Keep records of customer interactions, comments and complaints
  • Check status on customer orders and provide updates upon request
  • Occasional inspections of customer orders prior to shipping
  • Ensure customer satisfaction and provide professional customer support
  • Work closely with Customer Service manager to ensure proper customer satisfaction is being delivered

Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices
  • Proficient in basic computer skills including Microsoft Excel, Word & Outlook Express
  • Knowledge of administrative procedures

Key Competencies

  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to multi-task, prioritize and manage time efficiently
  • Ability to handle large workload
  • Organizational skills
  • High stress tolerance

 

 

Company Description
Designmaster Furniture is a privately owned, biblically-based Christian company, a lead in it's niche, founded on values of quality, integrity, and service. We are a solid, profitable, growing furniture manufacturing company celebrating our 31st year of business.

Designmaster Furniture

Designmaster Furniture is a privately owned, biblically-based Christian company, a lead in it's niche, founded on values of quality, integrity, and service. We are a solid, profitable, growing furniture manufacturing company celebrating our 31st year of business.

Address

1283 23rd St. SE Hickory
Hickory, NC
USA

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