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Infrastructure Engineer

Design Data Systems, Inc. Washington, DC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB SUMMARY: The Infrastructure Engineer position is titled Technical Account Manager at Design Data Systems, Inc. is responsible for working closely with our customers, building relationships with them and helping them achieve their technical goals and overcome technical challenges.

 

ESSENTIAL FUNCTIONS:

· Take strong, personal responsibility for the health of the customer’s IT environment and the relationship with the customer.

· Design and lead an install of all the elements of a customer’s IT environment and provide a professional assessment of an existing installation.

· Manage multiple client accounts simultaneously.

· Ensure that all designDATA staff can interact with and support the customer’s IT environment

· Ensure that a customer’s point of contact, staff, and executive team have confidence in both your ability to support their network and in the overall designDATA team’s ability to provide prompt, accurate, and comprehensive technical services for all areas of the customer’s IT environment

· Improve the health and functionality of the IT environment to meet the customer’s business needs.

· Manage, configure, support, and troubleshoot a customer’s IT environment without assistance.

· Manage multiple projects simultaneously, and effectively manage project teams.

· Design and lead an install of systems comprising an end user’s environment.

· Confidently use and interact with operational and service platforms (Kaseya, IT Glue, ConnectWise, etc.)

ADDITIONAL FUNCTIONS:

· Troubleshoot and resolve issues with customer business applications, system access, desktop hardware, and network communication (either onsite or remotely).

· Manage, configure, support, and troubleshoot a customer’s end user environment without assistance.

· Schedule labor resources and provide long-term capacity planning.

· Serve as the technical lead/oversee customer onboarding activities.

· Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets

· Serve as an SME and provide escalation support and technical guidance to less senior designDATA technical staff.

· Design and conduct effective data analysis on designDATA’s operational and financial data.

· Co-lead and manage a diverse designDATA team.

CERTIFICATIONS:

· CompTIA A+ Certification Required

· Microsoft Office Specialist Required

· Microsoft 365 Certified: Modern Desktop Administrator Associate Required

· One intermediate certification (such as a Microsoft MCSA or Cisco CCNA) Required

· One advanced certification (such as a Microsoft MCSE or Cisco CCDP) Required

· Attain either a second intermediate certifications (such as a Microsoft MCSA or Cisco CCNA) or a second advanced certification (such as a Microsoft MCSE or Cisco CCDP) within first seven months in this role and keep them current.

KNOWLEDGE, SKILLS & ABILITIES:

· Good verbal, written, and telephone communication skills

· Solid problem-solving skills

· Good organizational and time management skills

· Strong customer service skills

· Required experience with the following:

o ConnectWise or similar ticket or case management system

o Microsoft Office applications

o Kaseya or similar remote access software

o Windows workstation installation and configuration

o Hardware and networking topology

o Configure and troubleshoot Office 365

o Configure and troubleshoot VMWare

o Configure and troubleshoot Windows Server

o Configure/deploy workstations using MDT (Microsoft Deployment Toolkit)

o Configure and troubleshoot network switches, firewalls, and wireless access points

QUALIFICATIONS:

· High school diploma or GED required; prefer associate degree or higher

· 12+ months of relevant experience in a technical help desk environment

· 36+ months of relevant experience in a systems administration role

Valid driver’s license, insurance and reliable personal vehicle

 

We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.


Apply Online at www.doyon.com

Only qualified applicants will be notified.

Company Description
Founded in 1979, Design Data Systems, Inc. is a leading IT services company serving the Washington, DC metropolitan area. Our company focuses on a variety of IT solutions including network management and service desk support, VOIP, Security, IT Consulting, Data Center & Cloud Services. We’re devoted to providing reliable Computer Support to businesses that want to improve productivity and profitability and our staff of over one hundred technology professionals will work to ensure that technology is planned, implemented and managed to align to our client’s organizations business objectives.

REASONABLE ACCOMMODATION: It is Design Data Systems, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Design Data Systems, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to h

We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

Apply Online at www.doyon.com

Design Data Systems, Inc.

Why Work Here?
designDATA is the leading IT services company serving the Washington, DC and Maryland metropolitan areas.

Founded in 1979, Design Data Systems, Inc. is a leading IT services company serving the Washington, DC metropolitan area. Our company focuses on a variety of IT solutions including network management and service desk support, VOIP, Security, IT Consulting, Data Center & Cloud Services. We’re devoted to providing reliable Computer Support to businesses that want to improve productivity and profitability and our staff of over one hundred technology professionals will work to ensure that technology is planned, implemented and managed to align to our client’s organizations business objectives. REASONABLE ACCOMMODATION: It is Design Data Systems, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Design Data Systems, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to h We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. Apply Online at www.doyon.com

Design Data Systems, Inc.'s Logo

Address

610 professional drive ste 102 Gaithersburg

Washington, DC
USA

Industry

Technology

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