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Client Technical Manager

Design Data Systems, Inc.
Gaithersburg, MD
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, 401k, dental, life insurance, medical,
Job Description

JOB SUMMARY: The Client Technology Manager (CTM) position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.

 

ESSENTIAL FUNCTIONS:

Account Management

· Manage 8 to 12 client accounts with the support of a dedicated cross functional team.

· Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals.

· Motivate clients to adopt designDATA infrastructure and IT offerings.

· Analyze clients’ environments and needs regularly to identify new sales opportunities.

· Meet with clients regularly to assure satisfaction with our services.

· Verify client invoices are correct, and address billing issues to assure timely payment.

· Obtain, evaluate, and select quotes from vendors and partners to meet client needs.

· Ensure both the company and clients adhere to contract terms.

Team Management

· Schedule team resources to meet client obligations in a timely and effective manner.

· Motivate individual and team growth and performance.

· Working with Shared Services and HR, ensure that workloads are balanced.

· Participate in relevant review meetings for team members (e.g. performance).

· Review and approve timecards and expenses.

Customer Service

· Act as the point of contact for client concerns and escalate issues appropriately.

· Identify and promote opportunities to improve our processes and service delivery.

· Schedule client maintenance periods and downtime with the client and designDATA.

· Act as Incident Manager for issues affecting clients during regular business hours.

· Participate in the On-Call Operations Manager rotation to for after-hours incidents.

Project Management

· Manage project delivery for client accounts with the support of internal technical resources.

· Meet with internal subject matter experts and resource managers to plan and staff projects.

· Manage project teams throughout project duration to ensure timely and successful completion.

· Keep clients informed, manage their expectations, and drive delivery of their dependencies.

· Keep our leadership team informed of project status, including new risks and needs.

CERTIFICATIONS:

· Attain CompTIA Project+ or other approved Project Management certification within 9 months of moving into this role.

 

KNOWLEDGE, SKILLS & ABILITIES:

  • Bachelor’s degree preferably in information technology management or related field.

· 3+ years of progressive IT experience.

· IT management and/or supervisory experience desired but not required.

· Proven track record managing a diverse technology group in a fast-paced and customer-focused team environment.

· Outstanding ability to work both independently and within a team environment.

· Outstanding communications and customer relations skills.

· Excellent documentation management skills.

· Strong and diverse technical skills with a willingness to be hands’ on as needed.

· Proven ability to communicate with both end users and executives.

· Willingness to go “above and beyond” to exceed customer expectations.

· Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups.

· Tailors communication appropriately within the team, the company, and clients.

· Exceptional analytical and problem solving skills.

· Works well under stress, pressure, and deadlines.

· Thrives on working well with clients and provides exceptional service

· Well-organized, self-directed team player.

· High level of proficiency with Microsoft software, and a desire to learn about cloud and computer networks.

· Certifications (desired but not required): Microsoft, PMP, ISC2, and Comptia, ITIL certifications.

 

"Full COVID-19 vaccination required" and "All Design Data employees must be fully vaccinated against COVID-19."

Company Description
At designDATA we live by our values of Teamwork, Customer Focus, Continuous Learning and Accountability. These values empower us to deliver technology solutions that help mission-driven organizations do their best work securely. They also promote extremely effective collaboration between the sales and operations functions to drive business growth, employee fulfillment and customer satisfaction. Our culture and performance have led us to be consistently recognized as one of the top Managed IT Services providers in the market by CRN (making the Elite 150 in 2021).

We have experienced steady 20% annual growth over the last three years and expect this trend to accelerate. Our growth is driven by a disciplined focus on our ideal clients, continuous investments in our sales team and the delivery of new solutions that meet our clients’ most pressing IT needs.

REASONABLE ACCOMMODATION: It is Design Data Systems, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Design Data Systems, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to h

We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

Apply Online at www.doyon.com

Design Data Systems, Inc.

Why Work Here?
designDATA is the leading IT services company serving the Washington, DC and Maryland metropolitan areas.

At designDATA we live by our values of Teamwork, Customer Focus, Continuous Learning and Accountability. These values empower us to deliver technology solutions that help mission-driven organizations do their best work securely. They also promote extremely effective collaboration between the sales and operations functions to drive business growth, employee fulfillment and customer satisfaction. Our culture and performance have led us to be consistently recognized as one of the top Managed IT Services providers in the market by CRN (making the Elite 150 in 2021). We have experienced steady 20% annual growth over the last three years and expect this trend to accelerate. Our growth is driven by a disciplined focus on our ideal clients, continuous investments in our sales team and the delivery of new solutions that meet our clients’ most pressing IT needs. REASONABLE ACCOMMODATION: It is Design Data Systems, Inc.’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Design Data Systems, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to h We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA). We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. Apply Online at www.doyon.com

Address

610 Professional Drive

Gaithersburg, MD
USA

Industry

Technology

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