Deputy Chief Information Officer, Account Manager for Benefits
Deputy Assistant Secretary for Information and TechnologyWashington, DC
Expired: over a month ago. Applications are no longer accepted.
Deputy Chief Information Officer, Account Manager for Benefits ==============================================================
##### Department of Veterans Affairs
Deputy Assistant Secretary for Information and Technology
- ##### Open & closing dates
07/03/2019 to 07/17/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$127,914 to $192,300 per year
- ##### Appointment type
- ##### Work schedule
1 vacancy in the following location:
District of Columbia, DC 1 vacancy
##### Relocation expenses reimbursed
##### Telework eligible
- Duties ------
The Deputy Chief Information Officer (DCIO), Account Manager for Benefits is a full time position that reports to the DCIO for Account Management, Office of Information and Technology. This position is located in Washington, DC. It serves as the lead IT executive for the creation and management of the Veterans Benefits Administration (VBA) and other VA components as determined by the supervisor. This position provides strategic leadership in managing IT project prioritization.
Learn more about this agency
The Deputy Chief Info Officer, Account Manager for Benefits is the accountable executive and proponent for application and infrastructure technology programs supporting his/her assigned components. The responsibilities of this position include, but are not limited to:
Assess high-level priorities of the components of this portfolio (currently Veterans Benefits Administration, National Cemetery Administration and Board of Veterans Appeals) as they relate to CIO and Departmental priorities and goals, shaping those priority and expectations-into realistic plans for execution and CIO commitment. Major elements of the role include developing multi-year IT support budget plans for the components of the portfolio, proposing and monitoring joint business plans between the CIO and the business partners supported by this portfolio, communicating both operational and strategic impacts to the portfolio with business partners, and maintaining contact with key members of the leadership of the business partner organizations.
Providing leadership and direction for the management of subordinate Customer Engagement Manager assigned to this portfolio, including a Senior Level employee.
Assessing the overall effectiveness, efficiency and productivity of the Account Manager for Benefits organizational component of the account Management Office, leading and directing the work of assigned staff to develop and institutionalize processes using standardized approaches and tools, and develops and reports metrics related to high level milestones.
Providing in-depth knowledge of the business partner and possesses useful for the development, design, and implementation of technology solutions to enhance quality performance to assigned business partners, providing product and resource management and service delivery insights to shape achievable solutions to evolving business demands.
Managing the prioritization process for the IT benefits portfolio, identifies potential areas where existing policies, procedures and tools change and where new ones need to be developed.
### Travel Required
Occasional travel - You may be expected to travel for this position.
##### Supervisory status
##### Promotion Potential
- #### Job family (Series)
2210 Information Technology Management
#### Similar jobs
- Chief Technology Officers - Directors, Information Technology Systems - Directors, Management Information Systems - Information Systems Managers - Information Technology Project Managers - Information Technology Systems Directors
- Requirements ------------
### Conditions of Employment
- US citizenship is required. - One year probationary period required for initial SES appointment. - Males born after 12-31-59 must be registered for Selective Service. - Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position. - Successful completion of drug screening required. - Public Financial Disclosure Report (SF-278) is required. - May be subject to reassignment geographically or organizationally.
To meet the minimum qualifications, applicant must possess the following technical and executive core qualifications. These qualifications would typically be gained through progressively responsible management or executive level assignments such as director of a regional office, medical facility or program manager. An individual's total experience, education and volunteer work experience must demonstrate the ability to perform the duties of the position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
**MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs):** All applicants must submit a written narrative response to the following ECQs. Your narrative must address each ECQ separately. Additional information on ECQs is available at: http://www.opm.gov/ses/recruitment/qualify.asp. Applicants are encouraged to follow the Challenge, Context, Action and Results model outlined in the guide. It is recommended that you draft your ECQs in a Word document and then upload into the system.
1. **Leading Change:** The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
2. **Leading People:** The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
3. **Results Driven:** The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
4. **Business Acumen**: The ability to manage human, financial and information resources strategically.
5. **Building Coalitions:** The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
**TECHNICAL QUALIFICATION (TQ)s:** In addition, all applicants must submit a written narrative response to the following TQ(s). Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, the sensitivity of the issues you handled managing a large public or private sector organization that administers complex, rules-based benefits or services, etc. It is recommended that you draft your TQ(s) in a word document and then upload into the system.
**TQ1:** Demonstrated substantial experience managing IT project prioritization, portfolio balancing, and resource allocation in a benefits delivery organization ensuring compliance with policies and procedures where exist and developing and implementing new policies where needed.
TQ2: Demonstrated experience working with non-technical senior executives outside of the Information Technology organization, keeping them informed on critical matters associated with either IT development or IT operational sustainment, demonstrating superior communications and customer relationship management abilities to promote understanding of IT issues to help the business partner understand the implications of the IT issue on the business.
There is no education requirement.
### Additional information
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Veteran Preference does not apply to the Senior Executive Service.: https://www.opm.gov/faqs/QA.aspx?fid=fcd37029-d607-4fec-a8d6-faecbdb08eef&pid=6d668276-0086-49e3-aa1e-bccfb2bcb379.
Drug Testing: All applicants tentatively selected for VA Senior Executive Service employment in any position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
Incumbents of this position will be subject to a background investigation commensurate with the risk and sensitivity level of the position.
### Background checks and security clearance
##### Security clearance
##### Drug test required
- Required Documents ------------------
A complete application for this position includes the following items:
1. Resume not to exceed 5 pages;
2. Written narrative response to address each Technical Qualification(s) not to exceed 2 pages each; and
3. Written narrative responses to address each Executive Core Qualifications (ECQs) not to exceed 2 pages each for a total of 10 pages; or4. Proof of non-competitive eligibility (**if applicable**). Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your Executive Core Qualifications (ECQs) from the OPM administered Qualifications Review Board (QRB).
**Non-Competitive Consideration:** You are considered a non-competitive applicant if you are a current career Senior Executive, Qualifications Review Board (QRB) certified graduate of a Senior Executive (SES) Candidate Development Program (CDP) or an individual with SES reinstatement eligibility.You may be considered non-competitively for appointment to this position if you meet the mandatory technical qualifications requirements.
Non-competitive applicants do not need to submit ECQ narratives but you must clearly state your status in your resume and submit a written narrative response to theTechnical Qualification (s); not more than 2 pages per each TQ with a font size no smaller than 12 points.Proof of non-competitive eligibility is required. The agency has the option of considering you non-competitively or including you in the competitive process.
- Benefits --------
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply ------------
Your complete application must be received by 11:59 pm EST on the closing date, 07/17/2019 in order for you to be considered. Please read all instructions before you begin.
To begin click the Apply Online button and follow the prompts to register, and submit all required documents. To return to your saved application, log in to your USAJOBS account at http://www.usajobs.opm.gov/ and click on "Application Status". Click on the position title and select Apply Online to continue.
### Agency contact information
### Nikole Ellis
DAS Information and Technology - 1007 810 Vermont Avenue NW Washington, DC 20420 US
Learn more about this agency
### Next steps
Step 1: ECQ qualifications
Step 2: Technical Qualification(s)
Step 3: VA Executive Resources Board
Step 4: Nominating Organization may conduct interviews
Step 5: Approval by the Selecting Official (may include additional screening)
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. - An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. - An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
#### Legal and regulatory guidance
- Financial suitability - Social security number request - Privacy Act - Signature and false statements - Selective Service - New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/538598100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Deputy Assistant Secretary for Information and Technology
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