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Deputy Chief Information Officer, Account Manager for Benefits

Deputy Assistant Secretary for Information and Technology Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Deputy Chief Information Officer, Account Manager for Benefits

##### Department of Veterans Affairs

Deputy Assistant Secretary for Information and Technology


- ##### Open & closing dates

07/03/2019 to 07/17/2019

- ##### Service

Senior Executive

- ##### Pay scale & grade

ES 00

- ##### Salary

$127,914 to $192,300 per year

- ##### Appointment type


- ##### Work schedule



1 vacancy in the following location:


District of Columbia, DC 1 vacancy

##### Relocation expenses reimbursed


##### Telework eligible


- Duties

### Summary

The Deputy Chief Information Officer (DCIO), Account Manager for
Benefits is a full time position that reports to the DCIO for
Account Management, Office of Information and Technology. This
position is located in Washington, DC. It serves as the lead IT
executive for the creation and management of the Veterans Benefits
Administration (VBA) and other VA components as determined by the
supervisor. This position provides strategic leadership in managing
IT project prioritization.

Learn more about this agency

### Responsibilities

The Deputy Chief Info Officer, Account Manager for Benefits is the
accountable executive and proponent for application and
infrastructure technology programs supporting his/her assigned
components. The responsibilities of this position include, but are
not limited to:

Assess high-level priorities of the components of this portfolio
(currently Veterans Benefits Administration, National Cemetery
Administration and Board of Veterans Appeals) as they relate to CIO
and Departmental priorities and goals, shaping those priority and
expectations-into realistic plans for execution and CIO commitment.
Major elements of the role include developing multi-year IT support
budget plans for the components of the portfolio, proposing and
monitoring joint business plans between the CIO and the business
partners supported by this portfolio, communicating both operational
and strategic impacts to the portfolio with business partners, and
maintaining contact with key members of the leadership of the
business partner organizations.

Providing leadership and direction for the management of subordinate
Customer Engagement Manager assigned to this portfolio, including a
Senior Level employee.

Assessing the overall effectiveness, efficiency and productivity of
the Account Manager for Benefits organizational component of the
account Management Office, leading and directing the work of
assigned staff to develop and institutionalize processes using
standardized approaches and tools, and develops and reports metrics
related to high level milestones.

Providing in-depth knowledge of the business partner and possesses
useful for the development, design, and implementation of technology
solutions to enhance quality performance to assigned business
partners, providing product and resource management and service
delivery insights to shape achievable solutions to evolving business

Managing the prioritization process for the IT benefits portfolio,
identifies potential areas where existing policies, procedures and
tools change and where new ones need to be developed.

### Travel Required

Occasional travel - You may be expected to travel for this position.

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

2210 Information Technology Management

#### Similar jobs

- Chief Technology Officers
- Directors, Information Technology Systems
- Directors, Management Information Systems
- Information Systems Managers
- Information Technology Project Managers
- Information Technology Systems Directors

- Requirements

### Conditions of Employment

- US citizenship is required.
- One year probationary period required for initial SES
- Males born after 12-31-59 must be registered for Selective
- Incumbents of this position will be subject to a background
investigation commensurate with the risk and sensitivity level
of the position.
- Successful completion of drug screening required.
- Public Financial Disclosure Report (SF-278) is required.
- May be subject to reassignment geographically or

### Qualifications

To meet the minimum qualifications, applicant must possess the
following technical and executive core qualifications. These
qualifications would typically be gained through progressively
responsible management or executive level assignments such as
director of a regional office, medical facility or program manager.
An individual's total experience, education and volunteer work
experience must demonstrate the ability to perform the duties of the

Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g. Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community, student, social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.

must submit a written narrative response to the following ECQs. Your
narrative must address each ECQ separately. Additional information
on ECQs is available at: Applicants are
encouraged to follow the Challenge, Context, Action and Results
model outlined in the guide. It is recommended that you draft your
ECQs in a Word document and then upload into the system.

1. **Leading Change:** The ability to bring about strategic change,
both within and outside the organization, to meet organizational
goals. Inherent to this ECQ is the ability to establish an
organizational vision and to implement it in a continuously changing

2. **Leading People:** The ability to lead people toward meeting the
organization's vision, mission, and goals. Inherent to this ECQ is
the ability to provide an inclusive workplace that fosters the
development of others, facilitates cooperation and teamwork, and
supports constructive resolution of conflicts.

3. **Results Driven:** The ability to meet organizational goals and
customer expectations. Inherent to this ECQ is the ability to make
decisions that produce high-quality results by applying technical
knowledge, analyzing problems, and calculating risks.

4. **Business Acumen**: The ability to manage human, financial and
information resources strategically.

5. **Building Coalitions:** The ability to build coalitions
internally and with other Federal agencies, state and local
governments, nonprofit and private sector organizations, foreign
governments, or international organizations to achieve common

**TECHNICAL QUALIFICATION (TQ)s:** In addition, all applicants must
submit a written narrative response to the following TQ(s). Please
give examples and explain how often you used your skills, the
complexity of the knowledge possessed, the level of people you
interacted with, the sensitivity of the issues you handled managing
a large public or private sector organization that administers
complex, rules-based benefits or services, etc. It is recommended
that you draft your TQ(s) in a word document and then upload into
the system.

**TQ1:** Demonstrated substantial experience managing IT project
prioritization, portfolio balancing, and resource allocation in a
benefits delivery organization ensuring compliance with policies and
procedures where exist and developing and implementing new policies
where needed.

TQ2: Demonstrated experience working with non-technical senior
executives outside of the Information Technology organization,
keeping them informed on critical matters associated with either IT
development or IT operational sustainment, demonstrating superior
communications and customer relationship management abilities to
promote understanding of IT issues to help the business partner
understand the implications of the IT issue on the business.

### Education

There is no education requirement.

### Additional information

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

Veteran Preference does not apply to the Senior Executive Service.:

Drug Testing: All applicants tentatively selected for VA Senior
Executive Service employment in any position are subject to
urinalysis to screen for illegal drug use prior to appointment.
Applicants who refuse to be tested will be denied employment with

Incumbents of this position will be subject to a background
investigation commensurate with the risk and sensitivity level of
the position.

### Background checks and security clearance

##### Security clearance


##### Drug test required


- Required Documents

A complete application for this position includes the following

1. Resume not to exceed 5 pages;

2. Written narrative response to address each Technical
Qualification(s) not to exceed 2 pages each; and

3. Written narrative responses to address each Executive Core
Qualifications (ECQs) not to exceed 2 pages each for a total of 10
pages; or4. Proof of non-competitive eligibility (**if
applicable**). Proof consists of an SF-50 showing career status in
the SES and/or proof of certification of your Executive Core
Qualifications (ECQs) from the OPM administered Qualifications
Review Board (QRB).

**Non-Competitive Consideration:** You are considered a
non-competitive applicant if you are a current career Senior
Executive, Qualifications Review Board (QRB) certified graduate of a
Senior Executive (SES) Candidate Development Program (CDP) or an
individual with SES reinstatement eligibility.You may be considered
non-competitively for appointment to this position if you meet the
mandatory technical qualifications requirements.

Non-competitive applicants do not need to submit ECQ narratives but
you must clearly state your status in your resume and submit a
written narrative response to theTechnical Qualification (s); not
more than 2 pages per each TQ with a font size no smaller than 12
points.Proof of non-competitive eligibility is required. The agency
has the option of considering you non-competitively or including you
in the competitive process.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

Your complete application must be received by 11:59 pm EST on the
closing date, 07/17/2019 in order for you to be considered. Please
read all instructions before you begin.

To begin click the Apply Online button and follow the prompts to
register, and submit all required documents. To return to your saved
application, log in to your USAJOBS account at and click on "Application Status". Click
on the position title and select Apply Online to continue.

### Agency contact information

### Nikole Ellis

##### Phone

(202) 461-5478

##### Email


##### Address

DAS Information and Technology - 1007
810 Vermont Avenue NW
Washington, DC 20420

Learn more about this agency

### Next steps

Step 1: ECQ qualifications

Step 2: Technical Qualification(s)

Step 3: VA Executive Resources Board

Step 4: Nominating Organization may conduct interviews

Step 5: Approval by the Selecting Official (may include additional

Step 6: OPM Qualifications Review Board certification

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

Deputy Assistant Secretary for Information and Technology


Washington, DC