The Denver Urban Renewal Authority manages multiple affordable housing programs, which match low- and moderate-income Denver residents with grants and low-interest loans for repairs, accessibility improvements, and lead hazard control. The programs are run by the Authority’s Housing Department, which has two teams: (1) intake and loan underwriting, and (2) rehabilitation. Reporting to the Construction Supervisor, the Rehabilitation Specialist facilitates prompt repairs to major systems on behalf of homeowners, to avoid the owner having to vacate the home or live in unsanitary or unsafe conditions, consistent with specific program requirements.
Summary of Essential Duties
- Manage a full-time rehabilitation job caseload, guiding homeowners through the process from initial to final inspections and managing the contractors who complete the rehabilitation work.
- Pre-Inspection: Assist in the collection of proper paperwork from the homeowner.
- Inspection: inspect properties to determine if they have repair, maintenance and rehabilitation needs that meet program guidelines.
- Description of Work: Prepare descriptions of work, cost estimates, and historic and environmental reviews.
- Procurement: Identify qualified contractors, and schedule and complete walk-throughs to facilitate accurate bids.
- Bidding and Contractor Selection: Manage the bid process in keeping with DURA’s procurement policy.
- Contract Closing: Prepare appropriate contract documents for closing, and attend closings.
- Rehabilitation: Schedule a date to proceed with work. Maintain contact with homeowner and oversee the contractor’s progress.
- Quality Control: Ensure all QC standards are met.
- Final Inspection: Inspect the work and identify any outstanding work to be done. Facilitate the signing of a certificate of completion.
- Assessment: Complete a contractor rating form that fairly assesses contractor performance.
- Payments: Ensure that all required documentation is received prior to submitting a case for payment.
- Ensure that all internal approvals are received throughout the rehabilitation process.
- Collaborate effectively with others in the Housing Department to ensure that jobs are completed to the clients’ satisfaction from the beginning to the end of the process
- Facilitate internal referrals to other DURA programs.
- Communicate regularly with others in the Housing Department to address issues and concerns as they arise.
- Enter rehabilitation data into DURA’s CRM tracking system.
- Inform home owners of other Housing programs for which they may apply when additional repairs are needed.
- Identify ways to streamline DURA’s internal processes and improve client services.
- Other duties as assigned.
- A working knowledge of the city’s permit implementing process for Waste Water, Water Department, Electric Department, Plumbing Department, Gas Department, Roofing, Health & Hospitals, Environmental and Historic, and underground and aerial utilities.
- Certified Home Inspector, or willingness and ability to achieve this designation within the first 12 months of employment.
- Certified Lead Risk Assessor, or willingness and ability to achieve this designation within the first 12 months of employment.
- Valid contractor supervisor or other contractor license through the City of Denver a plus.
- Solid communication and negotiation skills with many individuals, including sister agencies, property owners, contractors, professional services providers, engineers, DURA loan staff, and others.
- Strong computer skills, especially Excel and Word. Some experience with Customer Relationship Management (CRM) systems preferred.
- Valid Colorado driver’s license
On the Job Training: Home inspection and construction management
Education: High School Diploma or equivalent. Evidence of continuing education including construction management courses, trade school courses, or an apprenticeship.
Experience: 2 years as a construction manager, 3 years as a home inspector and 5 years as a General Contractor or equivalent preferred
Equipment Utilized: Personal vehicle
Software Utilized: Microsoft Office, Windows, CRM Software
- Time is split 50/50 between field work and professional office environment.
- Inspections done in private homes require the ability to ascend and descend ladders and stairs, and to enter crawlspaces, roofs, attics and other confined spaces within the structure.
- Requires use of personal vehicle
DURA will offer the successful candidate a competitive compensation and benefits package which includes medical, dental, vision, life and disability insurance, a 401(a) retirement plan, RTD EcoPass, vacation and sick leave and paid holidays. Qualified applicants must successfully complete a pre-employment background screening. DURA participates in E-Verify.