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Support Specialist-Remote

Dental Intel LLC
Schaumburg, IL
  • Expired: January 22, 2022. Applications are no longer accepted.


Techincal Support Representative

Dental Intelligence is the world's #1 software for tracking, analyzing, managing & growing a dental practice. In just the past several years we've been included in the Inc. 5000, Deloitte Fastest 500, Utah Business Magazine Fast 50, MWCN Fast 100, Utah Valley's Fast 50, and more. Our success is driven by a talented team of passionate and purpose-driven people. We care deeply about what we do and whom we are doing it with. We are creating something impactful for our team and the customers we serve.


With Dental Intelligence's rapid growth comes an exciting career path and professional development opportunities. Your success will continue as you grow in your skill set, development, and certifications. At Dental Intelligence, your growth is limitless!



DESCRIPTION

The Customer Technical Support Representative is responsible for becoming a Dental Intel product expert, responding to customer conversations via live chat and phone, as well as providing internal product support for other departments. This role will work closely with customers, other support team representatives, the sales team, and other groups to provide world class customer service. This role is engaged during the entire customer journey, from setup, to renewal, as well as the continuous improvement of the product.

This position offers tremendous career growth opportunities.


REQUIREMENTS
High School Graduate
1 year of customer service experience preferred
Excellent verbal & written communication skills
Ability to work as a part of a large team
Ability to work 40 hours a week on site
Demonstrate strong technical aptitude and ability to learn applications quickly
Ability to solve complex usability issues with proven success
Highly motivated by key performance metrics
Reliable, time-focused and ability to multitask on different projects

BENEFITS

At di., we know that our team is the most important part of our success. With this belief in mind, we have designed a complete compensation plan with benefits, rewards and perks that allow you to be successful in whatever level of career you are currently in from a part time student wanting an incredible paid learning experience to a full-time driven strategist.


At di., you'll enjoy:
Employer contribution to health insurance premiums (minimum 60% independent of individual or family coverage selected)
will contribute $1,500 annually into your Health Savings Account
Eligible for $2,500 Annually towards approved Student Tuition Reimbursements
100% Coverage of Life and Disability Insurance
3 Weeks of PTO
401K with up to 5.5% Match
Unlimited access to financial planners and fund managers to help you plan and improve your long-term financial wants and needs
$100 on your first anniversary date
$500 on your fifth anniversary date plus dinner out on di
$1000 on your tenth anniversary date plus a paid weekend getaway
Complimentary well-stocked kitchen and break rooms with full lunch served on Thursday's
Access to annual corporate ski passes
Ongoing continuing human performance coaching
Paid parental leave (6 weeks maternal/2 weeks paternal)
9 paid Holidays plus a half day to celebrate your birthday
Awesome di. Swag


Dental Intel LLC

Address

Schaumburg, IL
60159 USA

Industry

Business

View all jobs at Dental Intel LLC