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Area Manager

Dent Wizard International
Saint Louis, MO
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Reporting to a District Manager, Area Manager is a front-line management position responsible for overseeing and leading DW operations within a defined geographic area. AM is responsible for fulfillment of services to customers and leading technicians.                           

Operations (50-60%)

      Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital. 

      Expediently and professionally address all customer, operational, and performance concerns.

      Walk customer inventory to identify future workload requirements and QC repairs.

      Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.

      Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.

      Communicate to keep team informed and up to date in critical information, expectations, company news, etc.

      On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.

      Closely support direct reports/managers optimizing production and day-to-day operations.

Sales and Business Development (10-15%)

      Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.

      Partner with DM and DSM to sell new customers and maximize existing business opportunities.

      Build and solidify relationships with key customers and network to initiate relationships with prospective customers.

      Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Personnel (20-30%)

      Create a positive, productive working environment consistent with Dent Wizard’s Core Values.

      Recruit, hire and retain technician base at or above budgeted targets.

      Conduct informal and formal performance reviews ensuring employees know their strengths and opportunities for improvement.

      Communicate regularly, consistently, effectively, and candidly to keep team informed and address issues.

      Identify performance issues and develop and implement plans to address and redirect.

Administration (10-15%)

      Implements accurate customer inventory management and invoicing processes.

      Maintain equipment in good working order and adequate supplies to perform work expeditiously.

      Manage and enforce company policies to ensure compliant and safe working environment.

      Evaluate and recommend investment decisions regarding headcount, coverage patterns, equipment, etc.

Required Qualifications

      Combined minimum experience of 3 years in a district route and auction leadership role required              

      Profitable management of a P&L of at least $1.5M in revenue annually

      Experience managing other leaders and staffs of 20+

      Travels overnight approximately 10 – 20%

      Result-driven

      Positive, motivating leadership style

      Flexible, resilient, diplomatic, tolerant

      Active listener: credible and persuasive communication style that empowers others and leads decisively

      Successful strategy implementation and results

      Track record of leading and implementing positive change

Preferred Qualifications

      District dealer route and auction experience both strongly preferred

 

Dent Wizard International

Address

Saint Louis, MO
63101 USA

Industry

Business

View all jobs at Dent Wizard International