Restaurant General Manager

Accountability

Reporting to the Company Business Leader, the General Manager will be responsible for overall restaurant operations execution, controllable profit plan achievement, guest count growth, and sales building activities.

Additional responsibilities include focus on employee retention, continuous operational improvement and a strong commitment to customer satisfaction.

Key Business Areas

A “Key Business Area” is an area of performance in which the General Manager must be successful to meet their accountabilities. The Key Business Areas are as follows:

1. Represents Denny’s Vision, Mission and Core Values

2. Willingness to assist others without being asked

3. Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved

4. Directs restaurant operations with responsibility for guest service, brand standards execution and employee training

5. Achieves controllable profit and flow thru goals by overseeing all controllable costs and taking the appropriate corrective action to achieve the desired result

6. Ensures timely implementation and ongoing execution of all corporate initiatives and marketing promotions

7. Develops Restaurant Managers and hourly employees through corporate training programs, individual development plans and assignments

8. Ensures all equipment and facilities are in compliance with corporate standards and takes corrective action when required

9. Attract, hire, onboard and retain the best hourly talent to meet staffing requirements and customer service standards

10. Proactively handles employee relations issues and deviations from brand standards; involves the CBL and RHRM as appropriate to resolve issues

11. Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts

12. Ensure that proper security procedures are in place to protect employees, customers and company assets

13. Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dinning areas

14. Work to create and maintain a enjoyable and respectful environment for our customers and employees

15. Maintain compliance with all Denny’s employment policies, to include all state, local and federal regulations

16. Follows management cash handling procedures as outlined in Denny’s Brand Standards

17. All other tasks and duties as assigned

Essential Functions

• Ability to raise a tray weighing up to 25 lbs to shoulder height

• Lift and carry supplies and equipment up to 60 lbs, throughout entire shift; places items on high and low shelves in store rooms, walk-ins and freezers

• Bends, stoops, reaches, wipes and lifts

• Must be able hear well in a loud environment in order to respond to employee and customer needs

• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

• Must be able to observe and differentiate between monetary denominations

• Must be able to serve all Denny’s menu products

• Must possess basic math skill (add, subtract, multiply)

• Ability to work with potentially hazardous chemicals

• Must have sufficient mobility to move and/or operate in confined work area

• Must work inside and outside

• Must be able to observe wares to ensure health requirements for cleanliness are met

• Must be able to stand and walk during a 6 to 8 hour shift

• Ability to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

• Minimum of 3 years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred

• Ability to interpret financial statements and an understanding of contributing factors necessary to take corrective action

• Proven ability to problem solve and handle high stress situations

• Food Safety Manager certification

• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization

• Communicates effectively in the English language

• Places a value on diversity and shows respect for others

• Ability to identify and anticipate opportunities and implement corrective action steps

• Ability to work weekends, holidays, and evenings

• Periodic travel to include occasional overnight travel and airline travel when applicable

• Licensed to operate an automobile without hours of operations restrictions

• Must have reliable transportation in order to meet banking obligations

DENNY’S CORE VALUES:

• GIVING OUR BEST:

Our passion for doing our best is reflected in everything we do. We step up, reach out, pitch in, and find ways to extend hospitality and service that are fundamental to our business.

• APPRECIATING OTHERS:

Our diversity is part of who we are. We recognize the value of different approaches, thinking, perspectives and people. We share similarities in our combined efforts to achieve our goals, but we are uniquely different – and therein lies our strength.

• A “CAN-DO” ATTITUDE:

Because our company was founded on a 24-hour service principle, we have developed the endurance for a business that never stops. We are resilient when faced with obstacles; constantly looking for ways to say “Yes”, and proud of being part of a marathon team in family dining.