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IT Systems Administrator

DenaliTEK Incorporated Anchorage, AK
  • Expired: 23 days ago. Applications are no longer accepted.

Are you looking to further your career in a fast-growing company? Do you want to learn more as you surround yourself with smart and ambitious people?

We are a Managed Services Provider looking for someone who enjoys helping others and being part of a team. An ideal candidate will be self-driven, self-motivated, attentive to details, have great customer service skills, experience with Microsoft Windows desktops and server OS’s, and a desire to continue learning. Success in this position includes accepting full responsibility for ensuring that the customer’s needs are met in a timely manner.

Systems Administrators are a member of the Operations team and are responsible for working and completing service tickets per urgency and service level agreement (SLA). Strong customer relations are a must and the successful candidate must possess an above average ability for completing assigned tickets and tasks.

Minimum Qualifications:

· Interpersonal skills such as phone skills, communication skills, active listening and customer-care

· Ability to adapt to changes quickly

· Attention to detail is a must

· Strong desire to grow and learn

· Self-motivated with the ability to work in a fast-moving environment

· Prioritize requests for technical assistance

· Intermediate knowledge of network and troubleshooting techniques

· Vast knowledge of troubleshooting and configuring web browsers

· Provide remote and on-site support to customers

· Provide support through email and other electronic mediums

· Install OS, applications and company software on computers, configuring as needed

· Maintain software and hardware inventories

· Microsoft Active Directory maintenance

· Server management

· Firewall and router configuration, installation and troubleshooting

· Network Infrastructure troubleshooting and installation

· Malware and Antivirus detection, removal, and prevention

· Documentation of tickets, processes, and configurations

Other Valuable Skills:

· Knowledge and understanding of ConnectWise

· Knowledge of Sophos products and devices

· Knowledge of Azure cloud

· Office 365 management and troubleshooting

· Experience working with virtual infrastructures

· Knowledge of Office 365

Compensation and Additional Details:

· Salary based on skills and experience

· Subject to on-call scheduled rotation

· Occasional travel up to 5% of the time

· Opportunity for advancement

· Benefits package offered, including medical, dental, vision, 401(k) and four weeks paid leave

DenaliTEK Incorporated

Why Work Here?

We have a great team environment, have people who care, and we are a growing company with lots of room for advancement.

DenaliTEK is a company that has evolved from one simple vision; we believe every technology experience must be business driven, well planned and predictable; the actual costs should match the budget. Complementing our standard IT offerings, DenaliTEK leverages three specific services to meet our vision: Flat-Fee Support Services, Design and Project Planning and creating a long-term Technology Management Plan for each of our clients. At DenaliTEK we are proactive by design. We continually evolve to deliver a best in class technical and business experience and we take pride in our high level of client satisfaction.

Address

560 E 34th Ave Suite 101 Anchorage, AK 99503
Anchorage, AK
USA