Customer Service Representative/ Quality/ E-commerce - Hybrid Remote -
- Expired: over a month ago. Applications are no longer accepted.
Provide feedback reports to Customer Service management on individual audit results and group trends
• Participate in and/or lead weekly quality calibration exercises with vendor support management teams
• Monitor daily ticket volumes through Zendesk views and assign priorities to CSR team if/as needed to ensure customers are being responded to in a timely manner and in the order in which requests were received
• Serve as a subject matter expert and team resource regarding customer service process and procedures, policies, quality concerns or issues
• Support customer service training and quality projects or other assignments as needed
• Collaborate and communicate across various eCommerce teams to assist in projects as needed
Della Infotech Inc.Why Work Here?
Amazing clients all over the US, always reachable representatives, on-time payments and excellent benefits!
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.