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Senior Consultant,Technical Program Management

Dell Round Rock, TX
  • Posted: March 06, 2019
  • Full-Time

Job Description
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a SR. Consultant on our Services team in Hopkinton, MA or Round Rock, TX.
Driving human progress goes far beyond creating innovative technology. At Dell, we know that education is just as important. Customer Education Sales is about creating the opportunities - and the means - to expand horizons. The team provides expert technical education support to pre-sales personnel, field sales agents, customers and Dell partners. For the customer, we consider their personnel and installed equipment, identify their needs and develop training plans to drive sales. For field sales, we improve understanding of Dell's customer education offerings, value proposition and account positioning. Put simply, we open doors to future achievement.
Dell Technology is the world leader in information storage systems, software, networks, and services that store, protect, move, manage and access the explosion of content. Dell Technology solutions are enabling enterprises of all kinds to unite information as one resource, harness it as one source of value, and leverage it as one asset to reach the goals of the organization. If you thrive in a challenging, results-oriented, and rewarding environment take a closer look at one of Fortune's 100, and Washington Post 2015's Best Places to Work, Dell Technology Team up with the world leader and achieve your own ambitious goals! Dell Technology Education Services are looking for ambitious Leaders to help drive our Digital Transformation of our internal an
As a part of the Dell EMC License Management Services team, team member will be responsible for managing all aspects of software license reviews and advisory engagements. This dynamic role entails working closely with internal teams, including the field sales organization, finance and legal, as well as Dell Technologies customers to help educate customers on the terms and conditions of its agreement(s), pricing, licensing, and business practices. The License Management Services team interfaces with customers to resolve compliance issues, while preserving the customer relationship. The role is demanding, involving multiple stakeholders, and requires negotiations, sound judgment, critical thinking, superior analytical skills, a service-oriented demeanor, project management skills, process improvement capabilities, refined communication skills, and precise attention to detail.
Team members must have the desire and ability to work in a dynamic and fast-paced environment in order to be successful in this role.
**Primary Responsibilities**
Manage License Compliance reviews from initiation to completion. This includes working extensively with many of Dell Technology's organizations including Field Sales, Sales Operations, Finance, Legal and Global Support Renewals
Interpret complex license and maintenance agreements
Update databases specific to designated key performance indicators and complete monthly reporting requirements
Determine scope of reviews and work with field sales teams on engagement model and approach
Analyze license purchase and deployment data
Provide analysis of license usage and write reports, which outlines ownership, usage and proper resolution. Preserve customer and field relationships
First point of contact for escalated customer queries
Participate in projects to document and improve processes and add to the licensing knowledge base
Obtain a thorough understanding of Dell Technologies products, market and business environment
**Primary Qualifications**
B.A. or B.S. in Business Administration, Accounting, Law, Economics, or Finance required (other majors OK with requisite experience)
10 plus year of experience along with an MBA, CPA or other relevant advanced degree or certification preferred
The ideal candidate will possess a minimum of five years of experience managing license compliance audits, renewals and/or contracting and taking a leadership role in managing, building best practices and advising stakeholders on processes in a license compliance, audit, legal or sales function
Experience in complex negotiations
Strong understanding of software license agreements with specific experience and proven ability to comprehend and interpret complex licensing issues
High level of independence and resilience
A strong, confident and assertive demeanor with a proven track record of exceeding goals
Exceptional presentation, written and verbal communication skills required
Mastered organizational and project management capabilities
Strong analytical, research and problem solving skills required; attentiveness to detail.
Ability to work independently in a dynamic fast-paced environment
Proficiency using Excel, PowerPoint, Word
Some travel required
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.
If you are ready to take ownership of ambitious and ground-breaking technical programs, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .



Round Rock, TX
78683 USA

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