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Part-time Recovery/Collection Specialist

Delaware River and Bay Authority
New Castle, DE
  • Posted: over a month ago
  • $16 to $16 Hourly
  • Part-Time
Job Description

 

CASUAL E-ZPASS VIOLATION RECOVERY SPECIALIST

LOCATION:  NEW CASTLE, DE

SALARY:  $16.50 PER HOUR

 

I.          POSITION SUMMARY

This position is responsible for assisting the E-ZPass and Toll management team with the recovery, reporting, tracking, and payment processing associated with violation restitution.  This position will also respond to requests from the DRBA Police in a timely manner for revised toll loss information when recovery efforts are in process. Also responsible for assisting with customers at the Walk-In Service Center as needed.  Ability to maintain accurate money handling procedures, including cash, check, and credit/debit card transactions.  This casual position is part-time with no guaranteed minimum number of hours, nor are there any guaranteed assignments.

II.        ESSENTIAL DUTIES AND RESPONSIBILITIES

§  Interacts with the public, customers, and businesses in a professional manner, providing accurate information

§  Monitors payment performance of enacted Violation Recovery Plans and takes action as needed to collect debt

§  Maintains accurate tracking and reporting

§  Provides the highest level of customer service and professionalism to all internal and external customers

§  Accepts and accurately processes financial transactions including cash, checks, credit cards, and bank debit cards required for various customer transactions

§  Follows established safety practices

 

III.       REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

§  One (1) year of collections experience, three (3) years preferred

§  Proven intermediate level skills with MS Office, specifically with Excel and Word

§  One (1) year of experience processing financial transactions

§  Effective decision making and conflict resolution skills

§  Excellent organizational skills and interpersonal customer service skills

§  Ability to exhibit a high level of confidentiality

 

IV.       MINIMUM QUALIFICATIONS

§  High School Diploma or equivalent

§  One (1) year experience in customer service, three (3) years preferred

 

V.        HOURS

§  Monday – Friday:  9:30AM – 3:00PM

                                    OR

§  Monday, Tuesday, Thursday, Friday:  9:00AM – 4:00PM

 

VI.     ADDITIONAL REQUIREMENTS

§  Subject to a background investigation

§  Subject to pre-employment drug testing

§  Delaware River and Bay Authority requires all employees to have direct deposit with a financial institution or enroll in the payroll card program to receive their bi-weekly pay

 

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If you are interested in applying for this position, please complete the on-line application at www.drba.net/jobs.   In addition, you also have the option of attaching a resume to the completed application.

Company Description
The Delaware River and Bay Authority, a bi-state government agency created by Compact in 1962 operates the Delaware Memorial Bridge—the world’s second longest twin span suspension bridge, the Cape May-Lewes Ferry System, and the Delaware City - Salem Ferry Crossing on the Delaware River, as well as five regional aviation facilities, including the Wilmington-Philadelphia Regional Airport located in New Castle, DE. Since its inception, the DRBA has successfully carried out its primary mission of providing vital transportation links between the states of Delaware and New Jersey.

Delaware River and Bay Authority

Why Work Here?
Every Day is different - we have Airports, a Bridge, and Ferries to manage

The Delaware River and Bay Authority, a bi-state government agency created by Compact in 1962 operates the Delaware Memorial Bridge—the world’s second longest twin span suspension bridge, the Cape May-Lewes Ferry System, and the Delaware City - Salem Ferry Crossing on the Delaware River, as well as five regional aviation facilities, including the Wilmington-Philadelphia Regional Airport located in New Castle, DE. Since its inception, the DRBA has successfully carried out its primary mission of providing vital transportation links between the states of Delaware and New Jersey.

Address

2162 New Castle Avenue

New Castle, DE
USA

Industry

Finance and Insurance

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