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Industry Lead Accessibility Consultant (REMOTE)

DefinedTalent
Vienna, VA
  • Posted: over a month ago
  • Full-Time
Job Description

DefinedTalent is proud to represent a client that seeks to create a world where digital systems can readily be made accessible to users with disabilities and that partners with some of the worlds best-known brands to ensure their websites and mobile apps conform with relevant accessibility laws, standards, and guidelines.

As an Industry Lead Accessibility Consultant (Remote), you will be responsible for guiding client services engagements from a technical and digital accessibility subject matter expert standpoint. You will work directly with customers as a lead consultant on projects, while supporting the broader services, customer success and account management teams on complex technical and strategic topics.

Responsibilities:

  • Lead accessibility testing and consulting work for enterprise or mid-market clients being performed by a cross-functional services team, and serve as a main point of contact for the client and internal teams for project activities
  • Work with the organizations Accessibility Management Platform and other tools to plan and execute accessibility audits and consult with customers about ways to assess and improve the accessibility of their digital assets
  • Proactively engage with clients and account team to shape a clients accessibility roadmap and strategies to move forward, with a focus on expanding customer retention and growth
  • Provide client facing communications and relationship management, both within the context of a project and more broadly with assigned accounts?
  • Maintain and grow subject matter expertise within industry and deliver expert level accessibility and process consulting to clients
  • Monitor progress of active projects, in collaboration with primary testers on delivery team
  • When required, review deliverables to ensure alignment with customer expectations and our standards of quality
  • Provide coaching and mentoring to assigned project resources in the areas of accessibility and the related industry vertical
  • Act as subject matter expert providing pre-sales support as appropriate for complex or custom services opportunities
  • Contribute to the development of templated delivery artifacts with high reusability and consistency
  • Participate in industry or account specific reviews once a quarter to be a contributor to the strategy and direction along with sales and customer success
  • Direct industry specific best practices development and method for disseminating to team members
  • Provide assistance in customer retention activities, as directed by customer health and satisfaction

Requirements

  • 5+ years in the digital accessibility space with a deep understanding of technical skills
  • Bachelor's degree or equivalent experience
  • One or more accessibility certifications a plus
  • Prior experience in scoping and customer management
  • Senior level of consulting skills
  • Expert level accessibility depth
  • Excellent collaboration, communication, and presentation skills.
  • Excellent verbal and written communication skills
  • Ability to communicate complex technical issues in an easy to understand way
  • Superior customer focus to support building and managing client relationships
  • Ability to work in an ever-changing, fast-paced, dynamic environment
  • Knowledge of HTML, CSS, Javascript and assistive technologies preferred
*Candidate must be legally authorized to work in the United States.
*Verification of employment eligibility will be required at the time of hire.

*Visa sponsorship is not available for this position.

    Benefits

    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Health Care Plan (Medical, Dental & Vision)
    • Retirement Plan (401k, IRA)
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Public Holidays)
    • Family Leave (Maternity, Paternity)
    • Short Term & Long Term Disability
    • Training & Development
    • Work From Home

    DefinedTalent

    Address

    Vienna, VA
    USA

    Industry

    Business

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