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Funding Resolution Specialist - 2019-5016

Defenders Indianapolis, IN
  • Posted: over a month ago
  • Other
  • Funding Resolution Specialist
    Job LocationsUS-IN-Indianapolis
    Job ID2019-5016CityHome OfficeCategoryAdministration
  • Overview

    This role is responsible for identifying, researching and solving problems that prevent ADT from purchasing an account.

    Responsibilities

    SHIFT: M-F 1:00-9:00p

    • Separate all workable unfunded accounts into specific categories
    • Update customer’s billing information
    • Conference customer with ADT’s QA department to update account information
    • Run customer’s credit 
    • Schedule necessary service appointments with customers to fix alarm system/equipment
    • Research accounts to determine what paperwork is needed to correct issue
    • Handwrite or email paperwork to customers who need to resign
    • Assist customers and other departments when calling or emailing inquiries
    • Remind customers who have been sent paperwork to sign and return it. 
    • Prepare incoming paperwork to be sent to ADT

     

    Qualifications

    Education:  High School diploma or equivalent

     

    Background: Knowledge of Microsoft Office Suite

     

    Minimum Years' Experience: Minimum 1 year working with customers, either in a call center or customer facing environment

     

    Must complete and pass a pre-employment drug/background check.If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team.

    If found to be qualified for the next step of our process, you may receive an email and/or text message from our DEFENDERS Talent Attraction team. 

     

    All qualified applicants to DEFENDERS will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, veteran's status, age, or disability.

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    Defenders

    Why Work Here?

    Amazing culture! Career development! Exciting Compensation!

    DEFENDERS is the Authorized Premier Provider for ADT home security systems. With 2,400 employees and over 130 branch locations throughout the United States. DEFENDERS is Ranked #17 in the world for our successful learning and development programs, we offer countless opportunities to develop your own skills and abilities and become a leader at work as well as in your personal life. DEFENDERS is leading the way in innovation and growth is our #1 priority. We invest in our employees and believe that with hard work and forward thinking you can accomplish great things at DEFENDERS.

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