Duties and Responsibilities: * Schedules service appointments. Obtains customer and unit data prior to arrival when possible. * Greets customers in a timely, friendly manner. * Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time". * Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. * Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average. * Advise customers on the care of their boats and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus. * Maintains a dealership-prescribed standard for “hours per customer repair order written." * Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. * Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications: * High school diploma or the equivalent. * Ability to read and comprehend instructions and information. * Two years of experience in a dealership position ideal. * General knowledge of mechanical operations, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
ASE certification preferred. * Sales experience preferred. * Professional personal appearance. * Excellent oral and written communication skills. * All applicants must be authorized to work in the USA * All applicants must perform duties and responsibilities in a safe manner * All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license. It's time to make the most important move of your career. From our cooperative, team-based approach, it's easy to see the difference. When you join our organization