We’re after amazing people to help us make amazing things happen.
Our mission at Dedicated IT is to help people and organizations be better today than they were yesterday. We believe in our employees, their goals and aspirations, their morals and culture, even their preferred soda of choice (you should see our break fridge). It is our mission to create a fun and hard working environment for each one of them. We believe in a good healthy mixture of work and play in our daily activities where our employees feel at home and part of our family. We feel strongly that this gives our customers the best experience when interacting with any of our team members from service to sales.
I get it... Dedicated IT is awesome. But, what's the position all about...?
We are seeking a person to add to our rockstar service desk team. You will be placed onsite at one of our most important clients. Your number one priority is to provide excellent customer service. People don't call our service desk because they are having a great day; they're calling because a key piece of technology isn't working for them, and it's frustrating. Your job is to keep them happy AND fix their technology problem at the same time.
How do I know if I'm a good fit for this job?
It's a pretty simple, really. Be nice. Be friendly. Be smart. Don't stop until it's fixed.
- You must have a bright personality that will help defuse the situation.
- You need great listening skills, so that you can get a clear reading of the root of the problem (we don't like fixing symptoms here).
- You need excellent documentation skills, so that you can create a case in our ticketing system and clearly communicate the issue in plain english.
- You need a solid foundation of technology skills - this means you probably have about four years in the IT industry already.
- You need to be a sponge. Success depends on your ability to soak up knowledge as you are moving from client to client and technology to technology.
- Your Google skills better be on point. It's not always about what you know, but how quick you are at finding a solution when you don't know.
- However, you need to know when to throw in the towel, and ask for help from the escalation team.
- You need to have mad follow-up and follow-through action. No ticket left behind!
What specific skills should I have?
- Have worked at an MSP, or on a busy service desk with 5+ remote offices.
- Daily experience using a ticketing system and remote management platform.
- Ability to read a powershell script, articulate what it is doing and modify it for a particular use.
- Ability to diagnose and resolve just about any issue that a Windows 7+ PC could throw at you.
- Ability to diagnose and resolve just about any core feature of a Windows Server 2008R2+ server.
- Ability to diagnose and resolve just about any issue a 100+ user organization would have in a firewall, switch or access point.
- A solid understanding of group policy, and the ability to create one from scratch and deploy it without "oops" setting in.
- Experience in Health care IT, best practices, HIPAA, patient workflow, PACS systems, EMR systems a huge plus.