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Customer Service Representative (SAP experience)

Decton Staffing Services Cypress, CA
  • Expired: over a month ago. Applications are no longer accepted.

Decton is currently seeking a Customer Service Representative to work for a corporate's manufacturing facility.

Compensation: $17-$20 hourly

To provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This role reports to the Customer Service Manager.

Key Responsibilities (or Principle Accountabilities):

  • Professionally handle incoming requests from customers and ensure all issues are resolved and the customer is notified within 24 hours.

  • Ensuring customer’s purchase orders are entered in SAP within 24 hours of receiving.

  • Checking all purchase orders to ensure the data entered is at 100% accuracy.

  • Ensure all customers orders are delivered before or on the delivery date requested by the customer.

  • Provide all of the consumers’ information necessary to the appropriate sales team member for potential business.

  • Provide quality service and support in a variety of areas including, but not limited to, billing, orders and troubleshooting.

  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent repeated follow up.

  • Responsible for compiling and generating reports as they relate to customers when needed.

  • Provide the necessary information to the correct department to get new customer accounts set up in a timely manner.

  • Process customer returns within 48 hours of receipt from the warehouse so the credit can be given to the customer in a timely manner.

    Minimum Requirements:

  • 5 years of relevant work experience in Customer Service Representative

  • Consistent and meticulous attention to details

  • Must be able to work in a fast-paced environment

  • Must have excellent time management skills

    Desired Qualifications:

  • SAP knowledge, Outlook, Excel, Microsoft word.

  • Food manufacturing experience strongly preferred.

Decton Staffing Services


Cypress, CA