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Cloud Systems Administrator

Virginia Beach, VA
  • Posted: over a month ago
  • Full-Time
Job Description

Cloud Systems Administrator

Role Summary

Decisions is leading the Automation Revolution as one complete automation solution for Fortune 2000 financial services and healthcare companies. Customers use the Decisions Intelligent Process Automation (IPA) platform to mine processes, write applications, and build automation's to fix customer experiences, modernize legacy applications, and automate anything and everything in their business.

We are looking for technically skilled candidates with good problem-solving abilities for the position of Cloud Systems Administrator. This position is responsible for supporting hosted customers and, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, systems administration, and database administration for the SaaS server technologies used in the hosted environment. Work includes installation and configuration, monitoring, and maintenance of application servers to meet user needs and maximize system performance, availability, and security of all hosted systems

Location: Virginia Beach WHQ (hybrid work model; remote Mon & Fri, in-office Tues-Thurs)

Key Objectives

Objective # 1: Perform daily system administration tasks to verify that all systems are up and running

  • Installation and configuration of software in virtualized environments to ensure high availability
  • Monitor and troubleshoot application issues to ensure high availability, optimal performance, and system responsiveness

Objective # 2: Perform support duties

  • Execute any SDLC tasks including requirements definition, design, development, peer review, testing, documentation, release, deployment, operations, maintenance
  • Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
  • Consult with client stakeholders on strategies for deployment of new cloud technology implementations, monitoring and optimization of existing equipment
  • Delivery end-to-end infrastructure management solutions in a cloud environment
  • Improving infrastructure operations through better use of monitoring, cloud coding, and scripting best practices
  • Support compliance and audit activities including evidence collection and reporting
  • Automate infrastructure migration to cloud environments
  • Implement cloud governance, build, deployment and monitoring standards for the clients
  • Participate in after-hours maintenance when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
  • Support compliance and audit activities including evidence collection and reporting

Specialized Experience

  • At least 2 years of experience with any of the following technologies: AWS, VMWare, Microsoft Azure or Google Cloud Platform
  • At least 2 years of experience with server virtualization and containers
  • Cyber-security best practices, anti-virus, and anti-malware systems and tools
  • Multi-tasking between support requests, frequently re-prioritizing requests as the volume of tasks fluctuate
  • Extensive Windows 10 operating system knowledge including user-profiles and policies
  • Asset management including laptop imaging, data backups, remote management
  • Knowledge of TCP/IP, VPN, and general network troubleshooting practices, networks, and cloud computing
  • Outstanding communication skills, both written and verbal
  • Ability to work independently prioritizes responsibilities, meet deadlines, and work well under pressure with a strong problem-solving aptitude
  • Work requires the ability to lift 30 to 50 pounds on a regular basis
  • BSc/BA in Computer Science, IT, or relevant field preferred

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Virginia Beach, VA



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