Skip to Main Content
← Back to Jobs

Customer Service Representative - Not Retail

DecisionPathHR Miami, FL
  • Expired: over a month ago. Applications are no longer accepted.

Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunction.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Handle changes in policies or renewals.

Skills

  • Microsoft Office

  • Sage

  • Bilingual Skills – Read Write and Speak in English and Spanish

DecisionPathHR

Why Work Here?

We are how talent moves! When you are building a team, you need more than stats. You need CHEMISTRY.

Partners and former colleagues Tom Gibson, Tanya Bennett and Robin Gibson established Gibson Group Consulting in October 2012, changing its name to DecisionPathHR in March of 2013. There are over 70 years of staffing experience combined under the three owners and a good story of how the three paths crossed! Tom and Tanya began working together in 1989 for a national staffing firm in North Carolina. Tanya headed to Houston,TX to work for the corporate office in 1998 and met Robin, who was part of the same department, later that year. Robin began her staffing career in 1992 in Atlanta, GA moving to Houston in 1996 and then to North Carolina in 1999. Tanya ultimately moved back to North Carolina and in 2011 the planning began for the inception of DecisionPathHR. The goal was to create a staffing firm with integrity, to embrace technology and incorporate the face-to-face, interpersonal contact with not only clients but temporary associates as well. The DecisionPathHR leadership team offers over 70 years of combined experience in the staffing industry with longstanding ties and contributions to the local community.

Address

8200 NW 41 Street , Doral, Florida 33166
Miami, FL
USA

Website