Administrative Assistant/Non-profit/Medical

CPHP seeks two (2) full-time Administrative Assistants to serve at the Colorado Physician Health Program. The Administrative Assistant is responsible for performing diversified support duties for the organization.

This is a hybrid position, remote work available with two days in-office expected, commensurate with team need. Some flexibility in the required 16 hours in office. Remaining 24 hours remote work from home.

Characteristics of desired candidate(s) must include; team player, excellent communication skills, and an understanding of highly confidential and sensitive subjects.

Bachelor’s degree preferred. Experience with Employee Assistance Programs and professional clientele is preferred

JOB TITLE: Administrative Assistant/Clinical/Medical (preferred)

DEFINITION: Full-time, non-exempt position. Responsible for performing diverse administrative support duties for a nonprofit clinical program.

SUPERVISOR: Director of Public Affairs (DPA)

COORDINATION OF CLIENT ACTIVITIES

· Work within Clinical Support Team (CST) to appropriately answer and route incoming telephone calls

· Provide client assistance and prioritize client requests

· Greet clients and visitors. Notify appropriate staff members of arrivals (during 2 days in office)

· Oversee scheduling process for Clinical Team, including direct outreach and sending scheduling letters

· Assist with facilitation of Associate/Medical Directors appointments daily, ensure appointment accuracy and resolve scheduling conflicts

· Manage support tasks for new clientele, including receiving preliminary paperwork and tracking of pending items

· Assist with Fee-for-Service process

· Facilitate collecting and saving specified forms from clients

· Oversee Associate/Medical Director intake assessment dictation, editing, and correction process

· Assure accuracy of client charts, protect confidentiality of client information, and file documents

· Manage electronic charts

PROGRAM ASSISTANCE

· Process all electronic faxes, general office emails and incoming payments

· Complete specified miscellaneous requests from the Clinical Team

· Provide administrative support for credentialing reports process

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Provide coverage/backup for two other members of Clinical Support Team, as needed

· Provide team support and assist other staff with special projects or other activities as requested by the Executive Director, Director of Public Affairs or Director of Clinical Services

QUALIFICATIONS:

· Professional demeanor and appearance. A cooperative, collaborative approach to the work environment and a commitment to excellence are required. A general understanding of customer service principles and the ability to work with highly sensitive and confidential information are essential

· Bachelor’s degree preferred. Experience in a healthcare environment preferred. Experience as a medical records assistant, administrative assistant, receptionist or comparable position preferred

· Articulate, poised and self-confident. Must work well with a team to obtain desired results

· Professional communication skills with the ability to problem solve

· General attributes of this position include the ability to organize and plan work activities, manage several activities simultaneously, and establish systems in which one’s work is self-checked for completeness and accuracy

· General knowledge of operating the following software: Zoom video conferencing, Microsoft Office Suite (Word, Excel, Outlook), and a working knowledge of overall computer operating systems

******This is a hybrid position, remote work available with two days in-office expected, commensurate with team need.