Skip to Main Content

Service Scheduler/Dispatch

Dealers Wholesale
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Stop! Before you decide to apply for this job, I want you to ask yourself a few questions. And I want you to really think about your answers, because your honest responses to these questions will help you determine if Dealers Wholesale is right for you.

  1. Do you take ownership of your responsibilities and commitments, both to yourself and to others? Or do you pass the buck, point fingers, and make excuses?
  2. Do you go out of your way to collaborate with others and be of service to others? Or do you work in silos, and choose to serve your own agenda before the larger team?
  3. Do you proactively take the initiative to solve problems that arise? Or are you content to point out the problem and wait for someone else to solve it?
  4. Do you drive toward excellence in everything you do, and work to be better every day than the day before? Or do you settle for mediocrity rather than continually improving?

At Dealers Wholesale, Character and Core Values come first. We can teach you how to be a great Sales Specialist on our team, but we cannot teach you how to be a Right Person for our Culture.

If it sounds like our standards are high, it’s because they are! If you are attracted to being a part of an elite team that Strives for Excellence every single day, then I invite you to hit the Apply button. If you are unwilling to be held Accountable to these standards, then I invite you to keep looking – the right job is out there for you!

What we bring to the table:

  • We work for a Cause. Dealers Wholesale and the products we sell provide Warmth, Comfort, and Security. We are intentional about giving back to the communities in which we do work.
  • We encourage and enable growth and development. In the first half of 2021, we promoted 10% of our team members to the next step in their career with us!
  • We provide a family atmosphere. People here care about one another, and it shows.
  • Accessible and approachable leadership team. It goes beyond an “open door policy” – it’s more like a “come on in!” policy.
  • We believe in a people-first culture. Our organization makes decisions with the individual people who work here in mind.
  • We have fun! Weekly push-up challenge, popcorn Fridays, family picnics, annual chili cook-off, etc.!
  • We are stable. We have been in the Indianapolis community since 1963, we have survived recessions, fires, and COVID-19 – and we continue to grow!
  • Competitive benefits package, paid holidays, flexible work arrangements, and much more.

What you bring to the table:

  • You confidently answer “Yes!” to the first half of each question above
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Excellent organizational skills and attention to detail
  • Working knowledge of Microsoft Office applications
  • The ability to prioritize daily workload
  • Prior customer service experience is preferred
  • Prior service/warranty experience is a plus
  • Must be able to work well independently and within a team environment
  • Assist Warehouse Manager as needed
  • Be flexible for additional projects as assigned

What you will do:

The mission of this role is to provide an excellent customer service and achieve high level of customer satisfaction, while meeting project schedules and deadlines.

The Service Coordinator evaluates customer needs, diagnoses problems, creates and schedules service appointments. This opportunity requires an individual to be an organized, solutions-oriented problem solver and communicate effectively with customers as well as other team members.

  • Direct communication with customers via phone, text or email for all service and warranty related issues
  • Diagnose problems over the phone
  • Identify general parts needed for service
  • Service and warranty order entry
  • Schedule and route appointments for Service Technicians daily
  • Coordinate procurement of miscellaneous service parts and materials needed with Purchasing
  • Determine and adequately meet project schedules & deadlines
  • Follow up with customers to ensure quality and service satisfaction
  • Review service orders for completion
  • Provide administrative support to field technicians as needed
  • Consistent effort to improve cross departmental communication
  • Proactively engage in continuous education of product knowledge
  • Strive to achieve/maintain 98% completion rate

Expectations:

  • High level of customer satisfaction
  • 98% Completion Rate
  • 95% On Time Delivery
Company Description
Since 1963 Dealers Building Supply, Inc. DBA Dealers Wholesale has sold and installed building materials for the construction industry in the Midwestern part of the United States. We are located in a 45,000 square foot building on 7 acres on the northeast side of Indianapolis, Indiana.

Dealers Wholesale represents some of the finest manufacturers known in the construction industry. The company specializes in the manufacture, fabrication, distribution and installation of quality building products. In 1982, Dealers decided to expand its product offering by distributing and installing commercial doors, frames and hardware. The move to selling both residential and commercial building products has helped Dealers improve its overall sales performance even when one of the sectors of the building industry is experiencing slow times.

The major product lines distributed by Dealers Wholesale includes IR (Ingersoll-Rand) Security and Safety, Marshfield Doors, Steelcraft Doors and Frames, Perma Door and Plastpro Doors, Yale Hardware and fireplaces by Heat & Glo, Heatilator and Quadra-Fire. In addition to the above Dealers sells and installs window treatments by Hunter Douglas and Levolor and has recently added bath hardware, toilet partitions and fire extinguishers to its product offering for commercial builders.

The product Dealers Wholesale offers is only part of the equation. Our staff of dedicated professionals has done work for high rise office buildings, shopping malls, state correctional facilities, churches, schools, housing projects, etc. We have a complete service and installation department that services and installs all our products with our own full time employees.

Dealers Wholesale unveiled exciting news in January 2008 when the company purchased the Metro Indianapolis division of Fireside Hearth & Home. Fireside Hearth & Home is part of Hearth & Home Technologies, a division of HNI Corporation, is considered to be the leader in the hearth industry.

In 2016, Dealers Wholesale was acquired by a Private Equity Firm called The Firefly Group. Under their leadership, Dealers Wholesale has implemented the Entrepreneurial Operating System (EOS) and made very strategic changes to our Core Values, Mission, and short/long-term growth goals.

Jimmy Rayford, the CEO of Dealers Wholesale, took the helm in January 2020, and was quickly able to inspire trust and loyalty from the organization. Jimmy's transparent leadership style and emphasis on a people-first culture has had tremendous positive impact on the organization in a very short period of time. He continues to elevate the Talent and the Employee Experience, and is working to fulfill our Vision of being a game-changing force in the Construction industry.

Dealers Wholesale is on a very exciting growth trajectory; we hope you will come join us!

Dealers Wholesale

Why Work Here?
Dealers Wholesale is changing the Construction industry. We are on a mission to provide Warmth, Comfort, and Security.

Since 1963 Dealers Building Supply, Inc. DBA Dealers Wholesale has sold and installed building materials for the construction industry in the Midwestern part of the United States. We are located in a 45,000 square foot building on 7 acres on the northeast side of Indianapolis, Indiana. Dealers Wholesale represents some of the finest manufacturers known in the construction industry. The company specializes in the manufacture, fabrication, distribution and installation of quality building products. In 1982, Dealers decided to expand its product offering by distributing and installing commercial doors, frames and hardware. The move to selling both residential and commercial building products has helped Dealers improve its overall sales performance even when one of the sectors of the building industry is experiencing slow times. The major product lines distributed by Dealers Wholesale includes IR (Ingersoll-Rand) Security and Safety, Marshfield Doors, Steelcraft Doors and Frames, Perma Door and Plastpro Doors, Yale Hardware and fireplaces by Heat & Glo, Heatilator and Quadra-Fire. In addition to the above Dealers sells and installs window treatments by Hunter Douglas and Levolor and has recently added bath hardware, toilet partitions and fire extinguishers to its product offering for commercial builders. The product Dealers Wholesale offers is only part of the equation. Our staff of dedicated professionals has done work for high rise office buildings, shopping malls, state correctional facilities, churches, schools, housing projects, etc. We have a complete service and installation department that services and installs all our products with our own full time employees. Dealers Wholesale unveiled exciting news in January 2008 when the company purchased the Metro Indianapolis division of Fireside Hearth & Home. Fireside Hearth & Home is part of Hearth & Home Technologies, a division of HNI Corporation, is considered to be the leader in the hearth industry. In 2016, Dealers Wholesale was acquired by a Private Equity Firm called The Firefly Group. Under their leadership, Dealers Wholesale has implemented the Entrepreneurial Operating System (EOS) and made very strategic changes to our Core Values, Mission, and short/long-term growth goals. Jimmy Rayford, the CEO of Dealers Wholesale, took the helm in January 2020, and was quickly able to inspire trust and loyalty from the organization. Jimmy's transparent leadership style and emphasis on a people-first culture has had tremendous positive impact on the organization in a very short period of time. He continues to elevate the Talent and the Employee Experience, and is working to fulfill our Vision of being a game-changing force in the Construction industry. Dealers Wholesale is on a very exciting growth trajectory; we hope you will come join us!

Address

7845 E 89th Street Indianapolis IN 46256

Indianapolis, IN
USA

Industry

Transportation and Storage

Website

View all jobs at Dealers Wholesale