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Operations Manager

Dealers Wholesale
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary

The Operations Manager leads, manages and is accountable for planning, implementing, managing, and running all aspects of production and logistics for the Commercial & Multifamily (CMF) Division, including receiving, production scheduling, exterior door, interior door and hollow metal production, hardware operations, and delivery. The ideal candidate is expected to be hands-on and work directly to drive immediate change. The ideal candidate will be a take charge individual who can drive results through the leadership of others. This individual will have a key role within the CMF Division and team.

Job Responsibilities

  • Create and communicate an Operations strategy/vision that aligns with Dealers Wholesale’s business strategy, objective, mission, and core values.
  • Define and implement the ideal team structure for the Operations Department.
  • Drive process innovation and change management.
  • Deliver best-in-class SQDCI (Safety, Quality, Delivery, Inventory, and Cost) results.
  • Instill an operational sense of urgency in serving the customer.
  • Drive effective daily management and problem solving at the point of impact.
  • Direct communication with customers, vendors, and outside contractors as required.
  • Implement effective production capacity planning and quality control.
  • Hands on coaching and development that leads to door expertise throughout operations
  • Create department safety procedures.
  • Execute operational cost and margin analysis, optimizing wherever opportunity exists.

Competencies Required

Achieving Results – Bias for taking action. Assigns clear accountability for important objectives. Pushes the organization to address the concerns of key stakeholders. Clearly conveys objectives, deadlines, and expectations. Meets commitments. Aligns organizational resources to accomplish key objectives. Delivers superior results by trusting and empowering resilient, high-impact teams. Acts with a sense of urgency. Effectively achieves results without creating overload for others.

Leading Change – Correctly judges which creative ideas will pay off. Supports activities that position the business for the future. Pushes the organization to adopt new initiatives. Offers novel ideas and perspectives. Leads change by example. Creates significant organizational change. Introduces needed change in the face of opposition.

Courage – Takes the lead on unpopular though necessary actions. Acts decisively to tackle difficult problems. Perseveres in the face of problems and difficulties. Has the courage to confront others when necessary.

Leadership Effectiveness – Provides frequent and consistent feedback to employees. Adjusts leadership to fit a situation. Makes just and fair decisions as they relate to employees. Manages performance with clear expectations and reviews. Genuinely cares about the people they lead. Confronts performance when improvement is needed. Rewards and recognizes good performance on a regular basis. Rallies support throughout the organization to get things done. Understands what motivates other people to perform at their best.

Teamwork and Collaboration – Understands the perspectives of different functional areas in the organization. Builds bridges across cultural and functional boundaries to enhance collaboration. Breaks silos by actively seeking relationships with other departments. Identifies and removes barriers to effective teamwork.

2022-2023 Outcomes/Measures of Success

  • Build out optimized operational org chart
  • Develop lean manufacturing implementation plan
  • Standardized process implementation and documentation
  • Daily management implemented throughout the organization
  • Better than industry TRIR
  • 90% on-time delivery to customer request date
  • <1 day past due backlog
  • <10% labor as % of revenue
  • Zero quality chargebacks

Additional Education/Knowledge/Skills Requirements

  • 5+ years Manufacturing/Production/Operations leadership experience
  • Fluent English and Spanish

Highly Preferred Experience

  • Door production and installation
  • Lean manufacturing tools and techniques
Company Description
Since 1963 Dealers Building Supply, Inc. DBA Dealers Wholesale has sold and installed building materials for the construction industry in the Midwestern part of the United States. We are located in a 45,000 square foot building on 7 acres on the northeast side of Indianapolis, Indiana.

Dealers Wholesale represents some of the finest manufacturers known in the construction industry. The company specializes in the manufacture, fabrication, distribution and installation of quality building products. In 1982, Dealers decided to expand its product offering by distributing and installing commercial doors, frames and hardware. The move to selling both residential and commercial building products has helped Dealers improve its overall sales performance even when one of the sectors of the building industry is experiencing slow times.

The major product lines distributed by Dealers Wholesale includes IR (Ingersoll-Rand) Security and Safety, Marshfield Doors, Steelcraft Doors and Frames, Perma Door and Plastpro Doors, Yale Hardware and fireplaces by Heat & Glo, Heatilator and Quadra-Fire. In addition to the above Dealers sells and installs window treatments by Hunter Douglas and Levolor and has recently added bath hardware, toilet partitions and fire extinguishers to its product offering for commercial builders.

The product Dealers Wholesale offers is only part of the equation. Our staff of dedicated professionals has done work for high rise office buildings, shopping malls, state correctional facilities, churches, schools, housing projects, etc. We have a complete service and installation department that services and installs all our products with our own full time employees.

Dealers Wholesale unveiled exciting news in January 2008 when the company purchased the Metro Indianapolis division of Fireside Hearth & Home. Fireside Hearth & Home is part of Hearth & Home Technologies, a division of HNI Corporation, is considered to be the leader in the hearth industry.

In 2016, Dealers Wholesale was acquired by a Private Equity Firm called The Firefly Group. Under their leadership, Dealers Wholesale has implemented the Entrepreneurial Operating System (EOS) and made very strategic changes to our Core Values, Mission, and short/long-term growth goals.

Jimmy Rayford, the CEO of Dealers Wholesale, took the helm in January 2020, and was quickly able to inspire trust and loyalty from the organization. Jimmy's transparent leadership style and emphasis on a people-first culture has had tremendous positive impact on the organization in a very short period of time. He continues to elevate the Talent and the Employee Experience, and is working to fulfill our Vision of being a game-changing force in the Construction industry.

In early 2022, Dealers Wholesale acquired ClearPath Connections - a Milwaukee-based access control and security organization. ClearPath adds considerable talent and depth of knowledge to the access control offerings of Dealers Wholesale, and has proven to be a wonderful addition to our growing geographical footprint and portfolio of products.

Dealers Wholesale is on a very exciting growth trajectory; we hope you will come join us!

Dealers Wholesale


7845 89th St

Indianapolis, IN