Purpose of Classification:
The purpose of this classification is to manage the staff and resources of a small division or large section that provides information technology services for business users.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Manages, directs, and evaluates assigned staff; oversees employee work schedules to ensure adequate coverage and control; reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and County administrators and elected officials; and trains staff in operations, policies, and procedures.
Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; and provides progress and activity reports to Director and Deputy Director.
Manages an assigned small division or large section that provides information technology services for business users; manages implementation of strategic plans, goals, and objectives for the County in assigned operational program; evaluates performance of current systems/programming in relation to growing needs of the County; evaluates system's effectiveness; and identifies needed changes, modifications and/or enhancements.
Manages projects in assigned areas; establishes project priorities; develops plans for implementing changes to include lifecycle plans that identify the order, timing and priority of system changes; recommends methodologies, data sources, and software tools; recommends changes to current technology systems or applications in order to meet organizational needs; and identifies new processes and alternatives to resolve problems or improve/enhance operations.
Researches, tests and recommends products for acquisition; develops requests for proposals; reviews bids; makes recommendations regarding vendor selection; monitors contractors/vendors for compliance with contracts; and communicates with vendors and end users to resolve service and compliance issues.
Manages and conducts training programs for users and subordinate staff; writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and maintains related documentation.
Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession; reviews professional publications, technical manuals, and websites to increase knowledge of network operations; and attends conferences, workshops, and training sessions as appropriate.
Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related field required; five years of progressively responsible experience in a centralized information technology organization, to include lead or supervisory experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license.
This position is responsible for providing overall management of County Enterprise applications (Tax Billing and Collection, Permitting and Licensing, and Billing) including support and maintenance, testing, implementation, and reporting.