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Business Operations Technician

DaySmart Software, LLC Ann Arbor, MI

  • Expired: November 27, 2021. Applications are no longer accepted.

DaySmart Software, Inc. is a Michigan-based company headquartered in Ann Arbor with offices in Raleigh, North Carolina and Scottsdale, AZ. DaySmart specializes in the design, development, and support of simple, but powerful, scheduling and resource management software solutions. Our software has been used by over 200,000 users globallyserving salon, spa, pet grooming, and tattoo industries. DaySmart is a fast-paced, rapidly growing company, which was named one of Americas Fastest Growing Private Companies by Inc. 500|5000 eleven years in a row and a Michigan 50 Company To Watch.


The Business Operations Technician will be a key part of our Operations team.  Working closely with members of IT and will monitor, assign, and process requests as well as troubleshoot necessary systems that are integral to our company.  Youll be joining a team that is passionate (think, geek) about technology, highly results oriented with a curiosity that makes them pay attention to the big picture as well as all the little details.

Areas of responsibility include:
  • Maintaining a strong understanding of Windows and Mac workstations to facilitate troubleshooting and problem resolution.
  • Monitoring and managing the IT Operations Ticketing queue
  • Work directly with end-users, vendors, project managers, subject matter experts and customer support to resolve issues and document solutions
  • Respond to incidents, service requests, change request and monitoring alerts
  • Assist in managing assets throughout their lifecycle
  • Assist in maintain operating environment and systems management tools at industry current levels
  • Maintaining a reliable on-site schedule
  • Additional needs outlined by Management team
  • Quarterly Goals and Objectives
  • Contributing member of uptime and response time SLAs
  • Strong attention to detail
  • Able to work under pressure with accuracy and deliberation
  • Working knowledge of Mac and Microsoft Windows Operating System
  • Working knowledge of Microsoft office applications
  • Basic understanding of networking
  • Break-Fix experience with Computers/Hardware as well as familiarity with preventive maintenance
  • Ability to troubleshoot and take initiative to determine solutions is timely manner
  • Strong communication and interpersonal skills
  • Prefer experience with Atlassian Suite of products


DaySmart Software is pleased to offer a full range of benefits through our network of partners. We offer three medical plans through Blue Cross Blue Shield (BCBS) and also offer a High Deductible Health Plan w/HSA. DaySmart offers voluntary coverage like Accident, Cancer Care, Critical Illness and Hospital Confinement as a supplement to your medical coverage. Dental, vision and tele-health access are also available. You also have access to a health care and/or dependent care Flexible Spending Accounts (FSAs). Your benefit package also includes Life and Accidental Death and Dismemberment (AD&D) insurance as well as Voluntary Life insurance. This includes short-term and long-term disability benefits.

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status



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DaySmart Software, LLC


Ann Arbor, MI
48104 USA



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