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Customer Experience Representative ( Full-Time)

Day Night Promotions
Fontana, CA
Expired: July 04, 2023 Applications are no longer accepted.
  • Full-Time

Daynight Promotion is a fast-growing firm taking over the Riverside area and looking for Customer Service Representatives to take on full-time roles within our organization!

Customer Service Representative's Responsibilities:

  • Consistently delivers a remarkable customer service experience directly.
  • Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
  • Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
  • Accepts coaching and takes action to improve customer engagement and sales performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’s needs and seamlessly provides options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.


Customer Service Representative Requirements:

  • Experience providing excellent customer service in a fast-paced way.
  • Experience using relevant sales and customer engagement tactics.
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Accurate data entry skills required.
  • Outgoing and confident personality
  • Great public-speaking or presentation skills
  • Self-starter with proof of a strong work ethic and energetic personality.



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Day Night Promotions

Fontana, CA
92336 USA



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