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Customer Service - Call Center

Dawson Lewisville, TX
  • Expired: 15 days ago. Applications are no longer accepted.

Customer Service - Call Center - Immediate need!!

Lewisville, Texas

$15.00 per/hour

Hours: 10:00AM - 7PM

What you’ll do:
• Create and complete accurate referrals and applications and keep updated on policy or procedural changes
• Resolve patient's questions and concerns regarding status of their request for assistance
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources to process new applicants
• Steward patient accounts from initial contact through final approval/denial
• Process all patient applications in accordance to set policy, procedures and PHI compliance

• High School education required
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of insurance billing methods and general pharmacy operations a plus
• Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software, and Cisco telephone software
• Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting

Please forward a copy of your resume in Word format to for a quick response!


Why Work Here?

Wonderful, positive environment

Why should I use a service like Dawson? We have connections at the top companies in Central Ohio. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at


Lewisville, TX