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IT Support Specialist

Davis Elen Advertising
Los Angeles, CA
  • Posted: 29 days ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description


  • Provide excellent customer service support with positive attitude for on site and remote employees in a timely, friendly and professional manner via email, Teams chat, or phone and follow up with employees to ensure issues are resolved.
  • Escalate issues to Network Administrator or IT Director based on complexity of issue.
  • Onboard/Offboard employee equipment.
  • Train new hires on agency software/hardware on 1st day of hire.
  • Install, make changes and repair computer hardware and software.
  • Look for opportunities to simplify and improve day to day operations within position.
  • Maintain quality of service by establishing and enforcing organization standards.
  • Communicate all relevant IT events and issues with team.
  • Manage IT inventory assets.
  • Assist IT Director and Network Administrator with departmental projects
  • Assist Office Manager with tasks on occasion.



  • 2-3 years of experience working in a Help Desk environment supporting Apple (70%) and Windows (30%) endpoints.
  • Proficiency with Apple & Microsoft Operating Systems
  • Proficiency with Microsoft 365 products web and desktop apps (Outlook, Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive).
  • Proficiency of Adobe Creative Cloud products
  • Proficiency with troubleshooting hardware, software, printing, and network connectivity issues.
  • Ability to troubleshoot IT issues quickly and efficiently.
  • Excellent oral communication and troubleshooting skills.
  • Proven abilities in prioritization and multi tasking.
  • Self motivated, quick learner and able to adapt easily in a fast paced environment.
  • Sharp assessment skills with the ability to decipher “wants” versus “needs” and comfortable negotiating prioritization accordingly.
  • Organized, neat, and prompt.
  • Hybrid Position - Office located in downtown Los Angeles.
Company Description
Davis Elen is a full-service advertising agency headquartered in Downtown Los Angeles, with satellite offices across the country. Since our founding in 1948, we have been focused on creating the most impactful work for our clients.

Our philosophy has always been “just because it was a good idea yesterday, doesn’t mean it’s a good idea today.” This obsession with constant improvement and refinement has resulted in DE being ahead of the pack on several marketing and advertising trends.

Davis Elen Advertising


Los Angeles, CA



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