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Service Manager for Heavy Duty Truck & Trailer Repairs

Davidson Enterprises, Inc. Bakersfield, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Summary:

 

The Service Manager is a liaison between the customer and our mechanics and “drives” the workflow of our Service Department.  The Service Manager supervises the operations of the mechanics to ensure timely, accurate, and quality repairs.

 

Responsibilities:

 

·         Schedule service appointments with customers via telephone and in person

·         Receive all telephone inquiries regarding appointments and work progress updates

·         Receive customers as they arrive for service and prepare customer service request form

·         Obtain authorization from Customer to perform repairs

·         Prepare written service order packet for the Lead Mechanic and monitor the completion of the work being performed

·         Communicate clearly with customers regarding recommended service needed and probable cost for parts and labor.

·         Consult with Mechanics, technicians, and the parts department to coordinate timely completion of work.

·         Get daily updates on all work being performed and communicate progress to the customer

·         Prepare quotes.

·         Prepare work orders

·         Prepare sales orders

·         Enter description of work completed into electronic service order and ensure that all parts and materials are correctly                       recorded onto orders

·         Follow up completed service work via telephone in a timely manner to ensure complete customer satisfaction

 

Qualifications:

 

·         Prior experience managing a service department

·         Must be able to manage time effectively

·         Must be extremely organized

·         Must be a skilled communicator

·         Knowledge of heavy-duty equipment a plus

·         Experience with tank trucks and tank trailers a plus

·         Deadline and detail-oriented

·         Ability to thrive in a fast-paced environment

·         Knowledge of ERP/MRP software as well as Microsoft Excel & Outlook

Benefits:

 

·         Medical, Dental, Vision

·         Paid vacation, sick and holidays

Company Description
We manufacture and service aluminum and steel tank truck bodies and trailers

Davidson Enterprises, Inc.

Why Work Here?
We are a strong company in business for 30 years with room for growth!

We manufacture and service aluminum and steel tank truck bodies and trailers

Address

3223 BRITTAN RD.

Bakersfield, CA
USA

Industry

Automotive

View all jobs at Davidson Enterprises, Inc.