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Technology Specialist - Support Desk Level 1

Datamax Inc
Little Rock, AR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

There are two important characteristics possessed by Datamax Technical Specialists: people skills and technical competence.

People Skills

Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.

Technical Competence

Support Desk Technical Specialists are responsible for using tools like ConnectWise to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills are required.

Essential Activities:

  • Manage our TechCare® IT service accounts and perform maintenance
  • Respond to calls and/or escalated ticket needs of the managed service accounts
  • Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, etc.

Education:

  • High school or equivalent (Required)

Experience/Qualifications:

Ideal candidate will have experience with 2 or more of the items below:

  • Help desk or technical support
  • Windows 10+
  • Microsoft Office
  • Microsoft 365
  • Active Directory
  • ConnectWise (or other similar ticketing software)
  • Phone-based customer support
  • Email configuration
  • VOIP phone systems
  • Network printers and copiers

 

Job Type: Full-time

Schedule:

  • 8 hour shifts Monday to Friday
    • Some work outside normal business hours may be required
  • On call rotation, including some weekends and holidays

Salary: $38,000.00 - $42,500.00 per year

Benefits:

  • 401(k) matching
  • Profit sharing
  • Health insurance, including prescription coverage
  • Dental insurance
  • Vision insurance
  • Employee assistance program
  • Life insurance
  • Long-term disability
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Compensation for on call rotation

Work Location: In-office full time unless on client site

Company Description
So what’s different about a career at Datamax?
At Datamax, we believe difference-makers reveal a broader scope of possibilities for their clients – and we feel the same way about supporting you and your career. So what’s different about Datamax? Read on!
Culture, People & The Datamax Way.
Culture trumps everything at Datamax. We live out this culture through what we call the Datamax Little Blue Book, and our collective mission of Creating Raving Fans®!
Family Owned & Operated since 1955.
The Datamax story begins in St. Louis as A.B. Dick Products, and continues today as a family-owned and operated business.
Tenure To Support You.
Datamax celebrates its tenure among employees. Our two presidents have been with the company for four decades, and our management team averages 19.9 years of tenure.
Datamax Direct In-house Leasing.
Our in-house leasing program eliminates third-party consulting/billing and increases customer flexibility.
Local Support, Warehouse, & Decision Making.
From logistics to phone support to decision-making, we are proud to conduct business on a local level.
Represents the #1 Manufacturer Worldwide.
Our technology alliances are world-class, including our partnership with business technology industry leader Canon USA.
MaxCare® Support Umbrella.
We’ve got technology covered, not just copiers, with our family of next-generation support services.
Flexibility in Meeting Customer Wants & Needs.
Our list of core competencies allows us to deliver comprehensive client technology wants AND needs.
Exceptional Customer Recommendation Scores.
The numbers don’t lie. Based on 10.5K survey responses, our average Net Promoter Score® of 92.8 (since 2012) proves our track record with customers.
DatamaxCaresTM Community Mindset.
We connect way more than just technology. Through our DatamaxCares initiatives, we believe in connecting with our communities, too.
Regular Partnership Reviews.
We consistently meet with our clients in a strategic manner because, frankly, partnership isn’t part-time.
Professional Sales Platform.
Through integrity and empathy, personal development and professionalism, we offer you the platform (tools and approach) to soar in your career.
Quality of Service & Support.
We showcase our quality of service through written guarantees, training curriculum, ongoing quantitative service metrics, and national awards to back it up.

Datamax Inc

Address

7400 Kanis Road Little Rock

Little Rock, AR
USA

Industry

Technology

View all jobs at Datamax Inc