Dataman has an exciting opportunity for a talentedÂHelp Desk SpecialistÂto work on-site with one of our direct clients inÂSacramento, CA.
We love referrals! Please refer us your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients.
Position:ÂHelp Desk Specialist
Duration:Â6 Months (with possible extension)
Location:ÂSacramento, CA 95811
Job Description: ÂÂResolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.Â
ÂÂRecords, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.Â
ÂÂDocuments and submits problem resolutions to the knowledge database in order to assist otherÂHelpÂDeskÂpersonnel with problem resolutions.
ÂÂServiceÂDeskÂprovides 7x24x365 support including weekends and holidays.(Does not apply to Irving location)
ÂÂFundamental understanding of Systems and Networking basics.Â
ÂÂMust possess excellent verbal and written communication skills.Â
ÂÂMust be customer and detail oriented and possess good decision-making ability.
ÂÂStrong troubleshooting abilities are a must.
ÂÂKnowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.
ÂÂCertifiedÂHelpÂDeskÂProfessional, MCP, MCSE, A+, or certificate in related discipline preferred.Â
ÂÂAssociates Degree or Higher.