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Customer Support/Tech Representative I

DataLogic Software, Inc. Harlingen ,TX
  • Posted: over a month ago
  • $10 to $11 Hourly
  • Full-Time
Job Description

General Purpose:

Customer Support/Tech Representatives interact with customers to handle complaints, process orders, and answer questions.

 

Position responsibilities & Tasks:

- Provide advice and assistance to customers; troubleshoot complex problems; and provide support in a manner that minimizes interruptions in customers' ability to carry out critical business activities

- Prepare standard login scripts and establishing network access protocols to enable customers to gain local or remote access

- Review, validate and standardize problem resolutions for inclusion in the problem resolution database

- Provide technical support and expertise in resolving the most complex customer problems

- Document and update customer records based on interactions

- Develop and maintain a knowledge base of the evolving products

- Ability to accomplish thorough and accurate work, independently

- Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

 

Education /Experience /SKILLS REQUIREMENTS

- High School Diploma or GED equivalent required

- 1-2 years’ experience in Home Health/Insurance settings preferred.

- 2+ years’ experience in call center environment preferred.

- Proficient in multiple computer applications and databases, MS Office, MS Outlook, Word, Excel (Spreadsheets).

- Knowledgeable experience obtained in a customer service, sales, or other related environment

- Bilingual Spanish/English preferred.

- Skilled in expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts and information to customers

- Ability to prioritize work and complete multiple tasks within time constraints

- Skilled in exhibiting active listening by demonstrating levels of understanding of audience comments and/or questions

- Knowledgeable in the use of excellent spelling and grammar as it relates to electronically responding to customer service issues and inquiries

 

Work Schedule: Monday thru Friday, 8 hours daily, between 7:00 am to 8:00 pm, Training Schedule: 8:00 am to 5:00 pm, Regular Schedule 10:00 am to 7:00 pm. Work schedules may be adjusted to meet Department/Customer needs

Company Description
DataLogic is a software development company based in Harlingen, Texas. Our focus is the home healthcare business. DataLogic provides Electronic Visit Verification (EVV) services for state Medicaid programs, as well as Agency Management Software for billing, payroll, scheduling and forms processing.

For more information please visit: www.vestaevv.com

DataLogic Software, Inc.

Why Work Here?

Great work environment, team collaboration.

DataLogic is a software development company based in Harlingen, Texas. Our focus is the home healthcare business. DataLogic provides Electronic Visit Verification (EVV) services for state Medicaid programs, as well as Agency Management Software for billing, payroll, scheduling and forms processing. For more information please visit: www.vestaevv.com

Address

Harlingen
Harlingen, TX
USA

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