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NOC Associate

DartPoints
Spartanburg, SC
  • Expired: July 20, 2022. Applications are no longer accepted.
Position SummaryThe NOC Support Associate is responsible for working in a dynamic team environment directly
supporting DartPoints's growing customer base. The NOC Support Associate will also be a key
stakeholder in supporting members of the technical and engineering teams in addressing product
related issues specific to the local data center.Primary Responsibilities

Network Operations Support of DartPoints' customer base in a 24x7x365 environment
Provide immediate customer interaction support via ACD, e-mail and portal request
Consistent monitoring of all events related to equipment, managed services, network, and power
Perform routine facility and equipment readings throughout data center facility
Assist customers with onsite installation and service request
Ongoing development and training of supported products and services
Serve as backup to local teams for facility related activities
Maintain a working level of proficiency with all DartPoints co-location, Cloud and managed service
platforms
Establish security access via badge and biometrics for all new customers
Properly identify all visitors and provide escort to specified premise equipment
Actively monitor all security and video surveillance systems
Properly greet and check-in all visitors and vendors
Receive, pack and ship customer equipment as required
Ensure escalation events and issues are routed to proper departments in pre-determined periods
of time
Notify Sales of potential up sell opportunities based on events or customer interactions
Maintain and manage DartPoints abuse inquiries and notices to customers
Provide initial and advanced troubleshooting of customer related issues and events
Other duties as assigned by Supervisor or Manager

Qualifications

Education: (Required)

  • High School Diploma or Equivalent
  • College course work in related field, certifications, and / or equivalent work experience

Related Work Experience: (Required)

  • System Administration or Data Center experience - 2 years Experience with EM7, ConnectWise, or other ITSM applications - 2 years
  • Troubleshooting process and procedures - 2 years

Other

  • Must be able to work flexible day and evening hours
  • Must be able to climb ladders and assist with installations
  • Must be able to lift equipment and packages of 50lbs or greater
  • Exposure to moderate noise levels
The following criteria apply to all positions:

Employees must complete individual quarterly objectives as assigned

Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving


Position reports to: NOC Manager

Location: Spartanburg, SC

Shift: 10:00 pm- 6:00 am


About DartPoints:

Since 2012, DartPoints has envisioned a world where everyone has equal opportunity to connect, communicate, and experience the brilliance that surrounds us. Empowered by possibility, we led the Edge data center revolution, recognizing and meeting the need for cost efficient and performance-driven interconnection. With 170 colocation data centers on the horizon, we've dropped a few pins with a big purpose.

Employment Type: FULL_TIME

DartPoints

Address

Spartanburg, SC
USA

Industry

Business

View all jobs at DartPoints