Skip to Main Content

Account Manager

DartPoints
Hilliard, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Summary

The Account Manager (AM) is responsible for partnering with an assigned customer base and ensuring the satisfaction and long-term success of those customers. The AM will communicate regularly with customers to understand their business and associated challenges and will offer solutions to address these challenges. The AM will work cooperatively with other AMs to ensure consistent coverage and uncompromising support for all DartPoints customers. The AM will report to the lead sales person (GM or Sales Director) in the assigned office and provide administrative sales support as required to outside sales team members.


Responsibilities

  • Regular communications with customer base:
    • Handling and tracking all non-technical inbound customer requests and issues
    • Proactive outbound communication (calls and email) with assigned customer base
    • Gain a better understanding customer's business and associated challenges
    • Ensure satisfaction with DartPoints services
    • Be an internal advocate for assigned customers
  • Identify new opportunities with assigned customer base, provide solutions and quotes
  • Provide administrative support to the business development/sales team including:
    • Development of proposal, contracts, and other documents
    • Research solutions with internal and other resources, power, bandwidth, cloud resources
  • Timely updating of key activities in CRM
  • Represent DartPoints in the local market through attendance at local networking functions, including after-hours as required

Qualifications

  • Education: Bachelor's degree, minimum
  • Related Work Experience: Minimum two years of inside sales experience
  • Technical Skills: Must have some industry experience in IT or related technologies
  • Other: Strong listening, oral & written communication skills; strong PC proficiency

Position Reports to: Regional GM

Job Location: Columbus, OH

About DartPoints

Since 2012, DartPoints has envisioned a world where everyone has equal opportunity to connect, communicate, and experience the brilliance that surrounds us. Empowered by possibility, we led the Edge data center revolution, recognizing and meeting the need for cost efficient and performance-driven interconnection. With 170 colocation data centers on the horizon, we've dropped a few pins with a big purpose.

DartPoints is a customer-first organization that values initiative and innovation. Our employees utilize industry-leading IT tools and resources to deliver reliable infrastructure services.

At DartPoints, we recognize that our employees are our greatest assets in maintaining our Always On business philosophy. That's why we offer outstanding benefits, including:

  • Competitive Pay
  • Opportunity for Annual Incentive Compensation Bonus
  • Medical and Dental Insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Life Insurance and Supplemental Life Insurance
  • Vision, Cancer and Accident Insurance
  • Short and Long Term Disability
  • 401k with Generous Company Match
  • Paid Time Off (PTO)
  • Holiday Pay


Job Posted by ApplicantPro

DartPoints

Address

Hilliard, OH
43026 USA

Industry

Business

View all jobs at DartPoints