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Account Manager

Dart Transit Company
Saint Paul, MN
  • Posted: over a month ago
  • Other
Job Description


SUMMARY:

Manage customer relationship, communicating with customers to ensure that all their needs are understood and addressed while providing best in class service and the highest level of safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manage customer freight commitments, understand network balance and communicate any impacts to balance

  • Collaborate with other departments within the network to provide solutions to customers, freight coverage and service

  • Build relationships with customers, to better understand their commitments and needs

  • Communicate timely and provide detailed updates to your customers

  • Be an advocate for your customer and their success within Dart

  • Schedule appointments to ensure utilization of driver’s time and meeting customer service commitments, while ensuring appointments are updated with accurate times, pickup and delivery numbers

  • Track loads, report and work any service issues with Planning or Fleet Management teams

  • Ensure loads are booked and drivers meet HOS requirements

  • Understand customer procedures with haz-mat, weight restrictions, claims, cargo, and security

  • Ensure network is up to date for any changes in freight flow

  • Ensure that all utilization and safety needs are met

  • Ensure drivers have all the information needed to be successful

  • Proactively support the organization’s goals and objectives

QUALIFICATION AND EDUCATION REQUIREMENTS:

  • 4-year College Degree and/or previous transportation experience preferred

  • Working knowledge of, and proficiency with internal computer systems and programs, including but not limited to transportation management systems, spreadsheets, word documents, etc

  • The ability to multi-task, work in a fast pace environment, be detail oriented with strong written and oral skills while maintaining effective communication

  • Duties- High Performance

While performing the duties of this job, the employee works in an office environment and may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally.

Dart Transit Company

Address

Saint Paul, MN
55121 USA

Industry

Business

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