Customer Service Representative

Do you have a passion for helping people and learning the newest automotive technologies? This is a great opportunity to break into an exciting and lucrative career in the automotive industry! We are seeking customer driven, committed and hard-working candidates to join our exceptional team.

At Daniels Long Chevrolet, we believe that the foundation of success starts with the quality of its people. As a Customer Service Representative, you will be the first point of contact for people who inquire online about the purchase of their next vehicle. You will provide insight to ensure a seamless buying experience they may have and set up appointments with potential buyers to start their road to their next vehicle purchase. Apply now and drive your career forward with our growing organization!

Tasks and Responsibilities:

• Make outbound calls, answer incoming calls and scheduling appointments daily.
• Execute an inbound and outbound phone script to build rapport and set sales appointments.
• Input/maintain information captured during phone calls into a CRM (customer relationship management) software.
• Contact customers based on current marketing initiatives.
• Keeping track of your daily calls, emails and appointments.
• Obtaining minimum call metrics and other KPIs ( Key Performance Indicators ).
• Handle and provide rebuttals to customer objections.
• Organize workflow to meet department time-frames.
• Communicate and coordinate with internal departments.
• Quantify daily tasks into comprehensive recaps.
• Prior sales experience a plus
• Call Center experience a plus
• Car dealership experience a plus, but not required
• Position requires flexibility, including the ability to work nights, weekends and holidays.

Benefits:

• Dealership Owned Medical Facility
• Company Discount on Services
• Modern office setting
• Growth opportunities
• Wellness programs
• Company perks

Equal Employment Opportunity

We are an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.