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Customer Service Representative

Daniberg Agency Wappingers Falls ,NY
  • Posted: 26 days ago
  • $30,000 to $50,000 Yearly
  • Full-Time
Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. This includes new business, cross-sell opportunities, customer service retention, and profit goals.

Responsibilities:

  • Cross-sell all products at every opportunity through pivoting
  • Aid in preparing annual review appointments for the account executives
  • Continually follow-up on X dates and set new prospect appointments.
  • Utilize the eCMS system on a continual basis to update policy and database information.
  • Coordinate thank you/welcome letters for new households on a continual basis.
  • Review cancellation and renewal lists on a weekly basis to ensure high level of retention and profitability. Make calls and send letters when appropriate on cancellations and renewal changes.
  • Set up and maintain files on all new business accounts.
  • Always ask for referrals and thank customers for their business.
  • Share responsibilities of answering the phone.
  • Manage dashboard activities such as my alerts, marketing postcards/letters, and telephone follow-up.
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Excellent customer service skills, including authentic and sincere communication
  • Exceptional phone voice and personality
  • Open to continuous training, personal growth and development
  • Innovative, confident self-starter
  • Ability to prioritize and multi-task
  • Computer skills (word processing, spreadsheets, web tools and email)

Skills:

  • College degree preferred, high school diploma or equivalent required.
  • NYS Drivers License
  • Bi-Lingual preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or an individual’s relationship or association with a member of a protected category.

Company Description
"We are Farmers! Bum ba-dum bum bum bum"

If you can't get the theme out of your head, wait until you find out what a great place it is to work!

Daniberg Agency

"We are Farmers! Bum ba-dum bum bum bum" If you can't get the theme out of your head, wait until you find out what a great place it is to work!

Address

946 Route 376 Wappingers Falls NY 12590
Wappingers Falls, NY
USA

Website

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