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Senior Customer Service Representative

Danaher New Port Richey, FL
  • Posted: 8 days ago
  • Other
Description

The Senior Customer Service Representative supports customers and the sales team.

Essential Job Functions

  • Create Header in SAP for all orders received by Pall, New Port Richey (10%)

  • Enter customer purchase orders and amendments into SAP (adding lines the headers and existing orders) (17%)

  • Manage blocks on orders in SAP (2%)

  • Enter service orders (warranty returns), credits and debits into SAP (2%)

  • Trouble shooting (resolve issues that arise and consistently strive for process improvements) (15%)

  • Enter and maintain customer master database (5%)

  • Support maintenance of pricing in SAP (1%)

  • Prepare and maintain status reports for customers and Sales (5%)

  • Prepare and maintain Pending Order Report daily (5%)

  • Confirm delivery dates – using Excel and/or customer portals (10%)

  • Manage assigned customers for status requests of existing orders (5%)

  • Process expedite requests and provide data to Sales and/or customers (5%)

  • Validate order entry (11%)

  • Scanning and attaching documents to SAP sales orders (1%)

  • Supporting Customer Service, Sales and Quality Teams with reporting and gathering data as needed (3%)

  • Update Process & Procedures as required (3%)


Qualifications

This position requires access to export-controlled commodities, technical data, technology, software, and services. U.S. citizenship, U.S. legal permanent resident status, protected person status, or U.S. Government export authorization is required. Any offer of employment is contingent upon Pall obtaining the necessary employment visa and export authorization, including, if required, an export license from the applicable U.S. government agency.

Basic Qualifications:

  • High School Diploma or GED
  • Associate or Bachelor Degree or a minimum of three years customer service experience
  • A minimum of two years working within a manufacturing environment

Preferred Qualifications:

  • Experience with using SAP is strongly preferred

  • Working knowledge of MS Office Suite (Excel, Word, Powerpoint)

  • Able to prioritize and handle multiple tasks

  • Accuracy and attention to detail

  • Ability to develop productive customer relationships and customer focused attitude

  • Ability to meet schedules and timelines

Position Competencies

  • Good business writing, verbal, and mathematical skills
  • Must have quantitative and qualitative analytical skills
  • Commitment to follow-up is essential for success
  • Thinking/Decision Making
  • Delivers quality results with deadline pressure
  • Ability to work independently
  • Time Management Skills
  • Organizational Skills
  • Customer First Focus
  • Demonstrate strong work ethic
  • Professional presence
  • Troubleshooting Skills


Other Competencies


  • Team/Relationship Building (internal and external)
  • High level of Ethics must be maintained at all times


Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.



Danaher

Address

New Port Richey, FL
USA

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